Open to opportunities

Michelle Daniels

@michelledaniels

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Healthcare administrative and clinical support professional focused on patient access.

United States

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What I'm looking for

I’m seeking a remote Patient Care Coordinator role where I can use Epic accuracy, insurance verification, and referral coordination to support patients and providers. I value compliance, clear communication, and efficient care access workflows.

I’m a Healthcare Administrative and Clinical Support Professional with 10+ years of experience supporting patients, providers, and healthcare operations across hospital, emergency department, outpatient specialty, and laboratory settings. I’m especially strong in patient registration and intake, insurance verification, and coordinating admissions, transfers, and discharges within Epic EHR. I bring exceptional customer service, clear communication, and attention to detail in fast-paced environments.

I’ve built deep expertise in Epic EHR workflows and healthcare documentation, including accurate patient data updates, medical records management, scheduling, and referral coordination support. I also support patient education and care coordination by helping patients understand procedures, expectations, and clinic processes. Across roles, I’ve maintained compliance and confidentiality through HIPAA-aligned practices.

I’m SPICE-certified through UNC Health Care, with demonstrated expertise in high-level disinfection, regulatory compliance, and patient safety. From rooming patients and managing clinical inventories to supporting specimen collection and maintaining documentation, I consistently help teams maintain organized, compliant operations. I’m now seeking a remote Patient Care Coordinator or related healthcare access role where I can combine clinical support, EHR accuracy, and patient-centered coordination.

Experience

Work history, roles, and key accomplishments

Current

Clinical Support Technician I

Current

UNC Health Outpatient Clinic – Otolaryngology

Mar 2022 - Present (4 years 4 months)

Supported outpatient otolaryngology visits by collecting patient data, documenting updates in Epic, and educating patients on procedures and clinic processes. Performed high-level disinfection of endoscopes, managed inventory, and assisted providers with patient flow across multiple locations.

Epic EHR Patient Intake Medical Documentation Patient Education High Level Disinfection Inventory Management Data Entry

Specimen Collector / Office Administrative

Aspirar Health

Oct 2020 - Mar 2022 (1 year 5 months)

Facilitated specimen collection while following established healthcare protocols. Verified insurance and patient demographics, completed specimen requisitions, coordinated specimen transportation to laboratories, and maintained HIPAA-compliant documentation while managing inventory and collection materials.

Specimen Collection Insurance Verification Patient Registration Medical Records Management HIPAA compliance Medical Documentation Inventory Management Data Entry

Secretary / Nurse Aide II

WakeMed North Emergency Department

Mar 2019 - Oct 2020 (1 year 7 months)

Managed patient intake and administrative processing, including identity verification and communication coordination across providers and departments. Maintained patient documentation in Epic and supported clinical workflow with triage support, vital signs/EKGs, specimen collection, and provider assistance, while coordinating schedules using Microsoft Office.

Epic EHR Patient Intake Identity Verification Medical Records Management Data Entry Vital Signs Monitoring Specimen Collection Patient Monitoring Inventory Management

Clinical Support Technician / Unit Clerk

UNC Health Care

Oct 2014 - Feb 2019 (4 years 4 months)

Provided direct patient care and unit support by monitoring and documenting vital signs, intake/output, and patient status. Coordinated admissions, transfers, and discharges within Epic, maintained patient records and administrative documentation, and performed quality assurance audits and inventory checks while creating physician schedules and coordinating communication via Outlook, Vocera, and p

Epic EHR Admissions Patient Monitoring Patient Vitals Documentation Intake Output Documentation Medical Records Management Quality Audits Patient Scheduling Outlook Data Entry

Certified Internet Manager / Team Lead

Bob King Automall

Oct 2009 - Nov 2012 (3 years 1 month)

Led a team of 15 sales representatives and coordinated customer communications across email, phone, and online inquiries. Scheduled appointments, maintained customer records using Outlook, and generated monthly performance and sales reports in Microsoft Excel while monitoring customer satisfaction metrics.

Team Leadership Client Communication Appointment Scheduling Outlook Excel Marketing Communications Sales Reporting Customer Satisfaction

Customer Care Rep & Business Development

Bob King Automall

Feb 2005 - Jun 2007 (2 years 4 months)

Handled inbound and outbound customer communications, coordinating appointments and follow-up. Resolved customer concerns, escalated issues when appropriate, maintained customer records, and assisted with onboarding and training new employees.

Customer Service Outbound Communications Appointment Scheduling Customer Escalation Onboarding Administrative Support