Michelle Calledo

I am a customer-focused professional with over two years of experience in the retail environment, adept at managing billing inquiries and account changes. My proven ability to resolve customer issues efficiently has allowed me to foster strong relationships and enhance customer loyalty. I pride myself on my strong communication skills and my commitment to providing personalized support.

In my role as a Customer Service & Billing Specialist at TechMahindra Inc., I managed inbound customer calls, efficiently resolving queries and complaints to uphold satisfaction levels. I processed and issued product orders and service upgrades, ensuring that customer needs were met promptly. My experience as a Customer Service & Account Specialist further honed my skills in addressing inquiries quickly and accurately, processing refunds, exchanges, and service requests while assisting customers with product-related questions.