Michelle Baloyi

Identified, approached, and onboarded new Introducing Brokers (IBs), affiliates, money managers, and strategic partners to expand HFM's partner network and increase client acquisition. Built and maintained strong relationships with partners, serving as their primary point of contact for business growth, account management, and ongoing support.

Managed and developed relationships with Introducing Brokers (IBs), affiliates, and strategic partners to drive client acquisition and trading volume. Sourced and onboarded new partners, guiding them through compliance, platform training, and go-live activation.

Created, implemented, and managed the business's social media pages to increase brand awareness, improve marketing efforts, and enhance customer engagement. Developed engaging and relevant content and designed and executed social media campaigns aligned with business goals.

Built and improved relationships with clients, key departments, and partners. Reviewed company practices to ensure client satisfaction, conducted customer needs assessments, and identified potential opportunities to meet client expectations.

Demonstrated appropriate sense of urgency for reviews and moderation, email responses, and service levels. Followed company policies and processes to process customer requests and provided professional and exceptional customer service.

Managed inventory, organized and maintained inventory records, and ensured orders were picked and prepared for shipment. Updated inventory records, processed orders, and maintained logs of outgoing and incoming shipments.

Foundational skills in analyzing data using SQL, including data querying, data analysis, data cleaning, and problem solving.

Bachelor of Social Science with a focus on Industrial Sociology and Politics, providing a multidisciplinary understanding of societal structures and political dynamics in the context of industries and labor relations.