Michela User

I’m a Customer Growth Manager with 6+ years of experience owning the full SaaS revenue lifecycle—from qualifying and closing inbound opportunities through to onboarding, adoption, expansion, and retention. I bring a consultative selling approach backed by deep discovery tailored to each customer’s operational environment.

I consistently exceed targets, generating 300%+ of annual target at Prodapt (driving £1M+ revenue across close, onboard, adopt, expand). At Tide Bank, I delivered 130% of annual targets through upsell, cross-sell, and tier expansion, while improving onboarding efficiency by 20% by using CRM analysis and process redesign to reduce time-to-value.

My day-to-day combines pipeline creation and disciplined execution: I self-source through targeted outbound and network development while converting strong inbound and referral flows. I manage multi-stakeholder deals simultaneously—technical, operational, and executive—using tools like Salesforce, HubSpot, and LinkedIn Sales Navigator to track pipeline, forecast accurately, and report commercial performance.

As an independent consultant, I’ve helped SaaS and tech clients reduce onboarding friction by 25% using outbound automation and ABM campaigns, and supported the implementation of AI tools to automate workflows across CRM, lead generation, and customer communication. I’m motivated by measurable outcomes, crisp demos, and building long-term customer expansion through value-led execution.