Open to opportunities

Jermaine Reid

@jermainereid

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Senior client growth and success leader driving fintech & SaaS revenue through consultative, data-led relationships.

United Kingdom

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What I'm looking for

I’m looking for a remote-first commercial role where I can drive fintech/SaaS growth through consultative client management, retention-focused customer success, and data-led pipeline/revenue forecasting, collaborating cross-functionally to turn customer insight into product impact.

I’m a results-driven commercial and client growth professional with 10+ years of experience across fintech, SaaS, enterprise technology, edtech, and professional services. I manage the full client lifecycle—from new business development and onboarding to account expansion, retention, and customer success—using consultative sales and strong stakeholder alignment.

In my current role as a Product Strategist for Appetiser Apps, I lead end-to-end product strategy engagements for UK and international clients across fintech, health, and SaaS. I translate complex requirements into structured product roadmaps, wireframes, and go-to-market strategies, then deliver presentations and workshops that drive sign-off and scope expansion.

Earlier, as an Account Manager at Unbiased, I grew existing revenue through cross-selling and upselling, proactively managing at-risk accounts with bespoke client success plans to minimise churn. At Revolut, I ran the full B2B sales cycle end-to-end and consistently closed 5+ new business wins per week, delivering average client value of £10,000 per deal, while maintaining high-converting pipeline focus with senior decision-makers.

I bring a remote-first, cross-functional approach grounded in CRM excellence and market/data analysis. I’m comfortable working with design and engineering teams, feeding client insights into product priorities, and forecasting revenue and pipeline outcomes through tools like HubSpot, Salesforce, ZoomInfo, SalesIntel, and Outreach.

Experience

Work history, roles, and key accomplishments

Product Strategist

Appetiser Apps

Apr 2025 - May 2026 (1 year 1 month)

Led end-to-end product strategy engagements for UK and international clients, translating requirements into roadmaps, wireframes, and go-to-market plans. Partnered with design and engineering to deliver bespoke mobile and web applications and supported revenue growth through upsell opportunities.

Product Strategy Roadmapping Wireframing Go To Market Strategy Workshops Upselling Cross Functional Collaboration Requirements Gathering

Account Manager

Unbiased

Mar 2024 - Apr 2025 (1 year 1 month)

Grew existing client revenue through cross-selling and upselling, and reduced churn by implementing bespoke client success plans for at-risk accounts. Delivered product demos and executive presentations and used client data and usage metrics to identify ROI improvement opportunities.

Account Management Cross Selling Upselling Client Success Product Demonstrations Executive Presentation Data Analysis ROI Stakeholder Management Client Insights

Career Break

International Travel & Personal Development

Dec 2023 - Feb 2024 (2 months)

Took a planned career break to travel internationally and focus on personal development across the USA and Africa.

Account Executive

ISB Global

May 2023 - Nov 2023 (6 months)

Created and executed market expansion strategies to penetrate new segments and grow the customer base. Presented and demonstrated solutions to prospective clients and collaborated with marketing and product teams to deliver a consistent client experience.

Market Expansion B2B Sales New Business Development Pipeline Conversion Product Demonstrations Client Presentations Cross Functional Collaboration

Account Executive

Revolut

Mar 2022 - May 2023 (1 year 2 months)

Closed 5+ new business wins per week and managed the full B2B sales cycle from prospecting and demos through negotiation, closing, and onboarding. Demonstrated Revolut Business capabilities including FX, API integrations, payment gateways, company cards, and multi-currency accounts.

B2B Sales New Business Acquisition Sales Cycle Prospecting Qualification Product Demonstrations Negotiation Deal Closing Onboarding FX API Integration Payment Gateways Pipeline Management Stakeholder Engagement

Business Development Executive

Honeywell

Jan 2021 - Feb 2022 (1 year 1 month)

Managed inbound and outbound lead qualification for the North American market and supported enterprise product demonstrations for senior account executives. Maintained accurate CRM records across Salesforce and Outreach to ensure pipeline visibility and data integrity.

Lead Qualification ZoomInfo CRM Management Salesforce Outreach Pipeline Management Data Integrity

Enrolment Advisor

FutureLearn

Dec 2019 - Dec 2020 (1 year)

Sold professional development programmes to domestic and international students in partnership with globally recognised universities. Maintained detailed student records in CRM in full GDPR compliance to deliver personalised engagement.

Sales CRM GDPR Compliance Student Engagement Student Records Management Partnership Sales

Sales Account Manager

AnyVan

Mar 2016 - Sep 2019 (3 years 6 months)

Managed a portfolio of client accounts to support retention, renewal, and upsell of removal and logistics services. Generated new business through existing client networks, warm referrals, and targeted follow-up.

Account Management Account Retention Renewals Upselling Lead Conversion Referral Sales Logistics Service Business

Media Development Manager

PHMG

Dec 2013 - Feb 2016 (2 years 2 months)

Generated new business through existing networks and targeted prospecting, building a consistent pipeline of qualified opportunities. Maintained long-term client relationships to drive repeat business and referral growth.

Business Development Prospecting Lead Generation Sales Pipeline Client Relationship Management Referrals

Senior Investment Broker

Alpha

Apr 2011 - Oct 2013 (2 years 6 months)

Managed client investment portfolios across stocks, shares, commodities, and FX markets. Conducted daily market research and valuation analysis to communicate actionable investment opportunities to clients.

Portfolio Management Stocks Commodities Foreign Exchange (FX)Market Research Asset Valuation Client Advising