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Jackie PradoJP
Open to opportunities

Jackie Prado

@jackieprado

Bilingual customer service professional with a passion for guest experience.

Guatemala
Message

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for growth in customer service.

I am a dedicated customer service professional with a Bachelor's degree in International Business. My experience spans various roles in customer support, where I have honed my skills in active listening, empathy, and effective communication. I thrive in fast-paced environments and am committed to providing excellent guest service.

Throughout my career, I have worked with renowned organizations such as Walt Disney World and Joybird, where I managed customer inquiries, resolved complaints, and ensured a seamless experience for guests. My ability to handle multiple tasks while maintaining a positive attitude has been key to my success in these roles.

I am passionate about representing my culture and traditions, as demonstrated in my recent role as a Cultural Representative at Walt Disney World. I am eager to leverage my skills and experiences to contribute to a team that values exceptional customer service and teamwork.

Experience

Work history, roles, and key accomplishments

WE

Cultural Representative

Walt Disney World- Epcot

Jan 2023 - Present (2 years 7 months)

Represented Mexico by sharing traditions and culture with guests, assisting with inquiries, and handling money. Collaborated with cast members to follow established work procedures.

JO

Home Delivery Operations

Joybird

Jan 2021 - Present (4 years 7 months)

Managed inbound and outbound emails, assisting customers with damaged, lost, picking up, and replacing orders. Scheduled orders and maintained direct contact with carriers for issue resolution.

JO

Shipping Manager

Joybird

Jan 2021 - Present (4 years 7 months)

Assisted customers with escalated issues via phone calls and emails, ensuring timely and effective resolution. Managed complex customer inquiries and complaints.

SO

Customer Service Representative

Southcone

Jan 2020 - Present (5 years 7 months)

Managed incoming and outgoing calls, placing orders for various clients using the internal QB system. Responded to alerts or cancellations and provided necessary information for purchases.

SE

Partner Support Representative

Serialle Entrepeneurs

Jan 2018 - Present (7 years 7 months)

Provided follow-ups to signed-up dealers and transferred calls to the appropriate departments. Searched for potential dealers and stores, placing orders for clients nationwide.

WW

Attractions Cast Member

Walt Disney World

Jan 2018 - Present (7 years 7 months)

Ensured guest safety while maintaining proper show at all times and learned the operation of various attractions. Assisted guests with park-related doubts and resolved complaints professionally.

WW

Quick Service Cast Member

Walt Disney World

Jan 2018 - Present (7 years 7 months)

Resolved guest complaints promptly and professionally, working with teammates to maintain a neat environment. Followed established work procedures and assisted customers with orders and inquiries.

TE

Customer Service

Telvista

Jan 2015 - Present (10 years 7 months)

Answered an average of 24 calls per day by addressing customer inquiries, solving problems and providing new product information. Politely assisted customers in person and via telephone.

Education

Degrees, certifications, and relevant coursework

UC

Universidad Autonoma de Baja California

Bachelor's Degree, International Business

Completed a comprehensive curriculum in International Business, gaining expertise in global market dynamics, trade policies, and cross-cultural business practices. Developed strong analytical and strategic skills essential for international commerce.

Central Michigan University logoCU

Central Michigan University

Recreation, Parks and Leisure Studies

Undertook studies in Recreation, Parks and Leisure, focusing on the management and operation of recreational facilities and programs. Gained insights into guest services and operational procedures within the leisure industry.

Tech stack

Software and tools used professionally

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Jackie Prado - Cultural Representative - Walt Disney World- Epcot | Himalayas