Jackie Prado

Represented Mexico by sharing traditions and culture with guests, assisting with inquiries, and handling money. Collaborated with cast members to follow established work procedures.

Managed inbound and outbound emails, assisting customers with damaged, lost, picking up, and replacing orders. Scheduled orders and maintained direct contact with carriers for issue resolution.

Assisted customers with escalated issues via phone calls and emails, ensuring timely and effective resolution. Managed complex customer inquiries and complaints.

Managed incoming and outgoing calls, placing orders for various clients using the internal QB system. Responded to alerts or cancellations and provided necessary information for purchases.

Provided follow-ups to signed-up dealers and transferred calls to the appropriate departments. Searched for potential dealers and stores, placing orders for clients nationwide.

Ensured guest safety while maintaining proper show at all times and learned the operation of various attractions. Assisted guests with park-related doubts and resolved complaints professionally.

Resolved guest complaints promptly and professionally, working with teammates to maintain a neat environment. Followed established work procedures and assisted customers with orders and inquiries.

Answered an average of 24 calls per day by addressing customer inquiries, solving problems and providing new product information. Politely assisted customers in person and via telephone.

Completed a comprehensive curriculum in International Business, gaining expertise in global market dynamics, trade policies, and cross-cultural business practices. Developed strong analytical and strategic skills essential for international commerce.

Undertook studies in Recreation, Parks and Leisure, focusing on the management and operation of recreational facilities and programs. Gained insights into guest services and operational procedures within the leisure industry.