Micheal Sanni
@michealsanni
I resolve high-volume customer issues across remote, retail, and healthcare support.
United StatesWhat I'm looking for
I'm currently supporting Lowe's customers by handling inbound calls, resolving store and customer inquiries, and documenting outcomes accurately in CRM systems.
At Ecobee, I handled 30+ inbound calls daily in a remote technical-support environment, maintained a 95% CSAT score, and resolved 99.2% of assigned tickets with minimal escalation.
Previously at Sutherland, I supported staff and patients with scheduling, billing, account access, and system navigation while triaging issues for first-contact resolution or escalation.
I bring more than five years of remote customer service experience, combining empathetic communication, detailed documentation, and consistent adherence to quality, productivity, and SLA standards.
Experience
Work history, roles, and key accomplishments
Delivered high-quality customer support by managing inbound calls with professional phone etiquette, empathy, and active listening. Resolved customer and store inquiries efficiently using sound judgment and established policies to ensure first-contact resolution when possible.
Handled 30+ inbound customer calls daily in a fast-paced remote-support environment. Maintained 95% customer satisfaction (CSAT) score and resolved 99.2% of assigned tickets with minimal escalation.
Provided phone and ticket-based customer support to staff and patients. Assisted with scheduling, billing inquiries, account access, and system navigation, and triaged issues for first-contact resolution or escalation.
Education
Degrees, certifications, and relevant coursework
Western Governors University
Bachelor of Science, Information Technology
Pursued a Bachelor of Science in Information Technology at Western Governors University.
CompTIA
CompTIA A+; Network+, Information Technology
Earned the CompTIA A+ and Network+ certifications.
AXELOS
ITIL V4, Information Technology
Earned the ITIL V4 certification.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Skills
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