Open to opportunities

Ольга Сорокина

@0002228

Message

Customer success and operations leader who improves workflows, relationships, and product experiences.

Spain

Message

What I'm looking for

I’m seeking a role where I can own customer success and operations, improve workflows, support growth, and collaborate cross-functionally.

I’m a versatile customer success and operations professional with broad experience across tech, wellness, fashion, and real estate. I’ve led user support, onboarding, project coordination, and operational improvements—helping early-stage brands scale and established portfolios run more efficiently.

Energetic, curious, and hands-on, I build strong relationships, design practical workflows, and surface product insights to cross-functional teams. I’ve managed key accounts, implemented automation and data tools, and supported founders with strategic planning and daily execution.

Experience

Work history, roles, and key accomplishments

Current

Customer Experience Specialist

Current

Perifit

Jan 2024 - Present (2 years 2 months)

Guide users through hardware and app onboarding, troubleshoot device and software issues, and escalate recurring technical problems to engineering to improve product reliability and user satisfaction.

Customer Support Troubleshooting Product Knowledge Escalation Management User Onboarding Cross Functional Communication Customer Insights

Project Manager & Personal Assistant

Essence Inc.

Sep 2024 - May 2025 (8 months)

Collaborated with the founder to build growth strategy, coordinated marketing and influencer outreach, and implemented workflows and tools to scale operations for an early-stage fashion brand.

Project Management Executive Support Marketing Coordination Workflow Optimization Vendor Management Recruitment Content Planning

Customer Success Manager

Reveel Entertainment

Apr 2022 - Dec 2024 (2 years 8 months)

Onboarded and coached real estate agents for a creator streaming program, produced educational materials, led weekly success calls, and coordinated cross-functional feedback to increase participant engagement.

Customer Success Onboarding Account Management Educational Content Coaching Cross Functional Collaboration

Real Estate Project Manager

LWC Capital

Mar 2018 - Jul 2024 (6 years 4 months)

Supported the founder across operations and investment research, co-led development of automation and data-scraping tools, and maintained CRM and project documentation to scale a multi-property portfolio.

Real Estate Operations Project Management Scraping Automation Market Research

General Manager

BrokArt Group

Apr 2016 - Feb 2022 (5 years 10 months)

Managed residential sales, rentals, and acquisitions, coordinated property showings and contracts, oversaw financials and maintenance projects, and improved operational workflows to support business growth.

Property Management Client Relations Operations Management Contract Administration

Cabin Crew

Emirates

Nov 2012 - Jul 2013 (8 months)

Delivered high-standard passenger service in a fast-paced, multicultural environment, ensuring safety and exceptional customer care onboard international flights.

Customer Service Safety Procedures Multicultural Communication Hospitality Crisis Management Teamwork Time Management Service Excellence

Sales Operations Assistant

The Coca-Cola Company

Aug 2012 - Nov 2012 (3 months)

Supported production-side operations by coordinating inventory flow and maintaining SAP records to ensure accurate operational data and product movement tracking.

SAP Operations Support Data Entry Logistics Coordination Reporting