MU

Open to opportunities

Michael Uko

@michaeluko

Senior Engagement Manager driving AI customer success, renewals, and ML workflow adoption across enterprise accounts.

What I'm looking for

I’m looking for a high-ownership, customer-facing role where I can grow strategic AI/ML accounts through renewals and expansions, partner on solution scoping with technical teams, and use deep ML workflow fluency to drive adoption and retention.

I’m a customer-facing engagement leader with 4+ years navigating complex, multi-stakeholder accounts across AI labs, model-building teams, and R&D-heavy organizations. I drive engagement management, strategic account growth, and commercial outcomes—especially renewals, upsells, and expansions—by bridging technical and executive audiences.

Deep in the ML/data workflows, I bring working knowledge of data labeling, model evaluation, RLHF, and red-teaming. I lead end-to-end solution design and scoping with Delivery and Ops teams for data labeling, model evaluation, and RLHF programs, translating client requirements into actionable delivery plans.

I thrive in fast-moving, high-ownership environments where decisiveness and technical fluency matter. From enterprise procurement and vendor operations to stakeholder management and product adoption, I proactively surface risk, manage escalations, and align researchers, PMs, and executives to accelerate contract closures and strengthen long-term retention.

Experience

Work history, roles, and key accomplishments

AP

Current

Senior Engagement Manager

Current

AI Data & Labeling Platform

Jan 2022 - Present (4 years 5 months)

Managed a portfolio of enterprise AI lab and model-builder accounts from onboarding through multi-year renewal cycles. Led end-to-end solution design for data labeling, model evaluation, and RLHF programs, and co-owned renewals, upsells, and expansions while coordinating enterprise procurement with legal, finance, and security teams.

Engagement Management Strategic Accounts & Customer Success Data Labeling Model Evaluation Red Teaming Stakeholder Management Cross functional Leadership

MC

Customer Success Manager

ML Infrastructure / Developer Tools Company

Jan 2021 - Jan 2022 (1 year)

Developed executive- and technical-facing success plans and QBR materials to proactively surface risk signals and improve retention. Partnered with Sales on expansion opportunities through customer advocacy and strategic upsell conversations.

& Customer Success QBRs Risk Monitoring Upselling Account Management Cross Functional Collaboration

ES

Technical Account Specialist

Enterprise Software / Data Solutions

Jan 2020 - Jan 2021 (1 year)

Supported strategic accounts through implementation by coordinating with solutions engineering to scope and deliver tailored configurations for R&D-driven clients. Proactively managed escalations to maintain high customer satisfaction and ensure seamless communication across support, product, and customers.

Technical Account Management Implementation Support Solutions Engineering Escalation Management Customer Satisfaction Cross Functional Communication Stakeholder Management Product Support Handoffs

Education

Degrees, certifications, and relevant coursework

TU

Topfaith University

Bachelor of Engineering, Engineering

Bachelor of Engineering from Topfaith University, providing a strong quantitative and analytical foundation. Includes ongoing self-directed study in machine learning, model evaluation methodologies, and AI safety practices.

Tech stack

Software and tools used professionally

Gmail

Find your dream job

Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!