Idris makr
@idrismakr
I protect enterprise SaaS revenue through adoption, retention, and strategic account growth.
NigeriaWhat I'm looking for
At Huawei Technologies, I lead post-sales onboarding, adoption, renewal, and value realization for strategic enterprise accounts across Southern Africa.
I've owned a $5M+ ARR portfolio across 15+ accounts, sustaining 92%+ net revenue retention and 95%+ renewal rates through proactive health monitoring, executive reviews, and early risk management. I also secured a 20% scope expansion across three major enterprise accounts.
Previously, I led commercial and technical solution engagements that secured over $8M in total contract value and oversaw seven complex proof-of-concept deployments. My engineering background, including HCIE-Datacom certification, helps me connect customer business goals with practical software, cloud, infrastructure, and security solutions.
I build repeatable ways of working, from Python and AI-enabled operational workflows to regional onboarding standards. I've mentored more than 40 engineers across Sub-Saharan Africa and advocate for customers across engineering, product, sales, and support teams.
Experience
Work history, roles, and key accomplishments
Led post-sales customer engagements and renewals for 15+ strategic enterprise accounts, driving 92%+ NRR and 95%+ renewal rates. Developed automated workflows using Python and AI tools to improve team productivity.
Directed commercial and technical leadership for 15+ enterprise accounts, securing over $8M in total contract value. Mentored 15+ pre-sales engineers and technical managers across Sub-Saharan Africa.
Coordinated with tier-3 support to resolve 500+ critical incidents annually, achieving 95-99% SLA compliance. Authored the Regional Service Centre Training Book and trained 40+ engineers.
Education
Degrees, certifications, and relevant coursework
Ahmadu Bello University
Master of Business Administration, Finance and Investment
2024 - 2026
Grade: 4.55 CGPA
Pursuing an MBA in Finance and Investment with a CGPA of 4.55.
Ahmadu Bello University
Master of Information Technology and Systems, Network Technology
2022 - 2024
Grade: 4.55 CGPA
Completed a Master of Information Technology and Systems with a focus on Network Technology, achieving a CGPA of 4.55.
Ahmadu Bello University
Bachelor of Engineering, Electrical Engineering
2014 - 2019
Grade: Second Class Upper
Earned a Bachelor of Engineering in Electrical Engineering with Second Class Upper honors.
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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