Choice Osondu

I am a dedicated Customer Success professional with extensive experience in managing technical SaaS products and leading teams to success. My expertise lies in driving customer retention and implementing upsell strategies while delivering exceptional post-sales support in cloud and security environments. I pride myself on being a strong communicator, adept at translating complex technical concepts into clear value propositions for customers.

In my current role as a Customer Success Manager, I manage onboarding and ongoing success for clients utilizing identity and access management solutions across AWS and Azure. I have successfully assisted customers in troubleshooting complex integration issues and guided API automation to enhance operational efficiency. My collaborative approach with Sales, Product, and Support teams has significantly improved customer experience and identified upsell opportunities.

Previously, as a Customer Success Specialist, I provided high-touch post-sales support and maintained strong relationships with a diverse customer base. I monitored customer health metrics to proactively identify risks and opportunities, ensuring swift resolution of issues through effective communication with technical teams. My commitment to continuous improvement and mentoring has contributed to the overall growth of my teams.