Ayodolapo Ogunduyile

I am a proactive virtual assistant and customer service professional with experience in inbound/outbound client communication, issue resolution, and digital record-keeping. I bring strong empathy, clear communication, and a commitment to timely, professional support.

In my current remote role I manage client interactions across email and virtual meetings, maintain accurate trackers in Microsoft Excel, and identify recurring challenges to recommend process improvements. I also support LinkedIn optimization and personal branding to strengthen engagement.

Previously, as a Sales Supervisor I developed customer retention strategies that increased repeat business by 20%, implemented a loyalty program, and managed sales and vendor relationships to ensure timely service delivery.

I hold a BA in English (Second Class Upper) and an IELTS overall band score of 7.0. I seek roles where I can apply strong organizational skills, CRM experience, and remote support expertise to improve client satisfaction and operational efficiency.