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Ayodolapo Ogunduyile

@ayodolapoogunduyile1

Client-focused virtual assistant and customer service professional driving efficient, empathetic support.

Nigeria
Message

What I'm looking for

I seek a remote or hybrid role in client support or virtual assistance where I can apply CRM and Excel skills, improve processes, and deliver empathetic, efficient customer service.

I am a proactive virtual assistant and customer service professional with experience in inbound/outbound client communication, issue resolution, and digital record-keeping. I bring strong empathy, clear communication, and a commitment to timely, professional support.

In my current remote role I manage client interactions across email and virtual meetings, maintain accurate trackers in Microsoft Excel, and identify recurring challenges to recommend process improvements. I also support LinkedIn optimization and personal branding to strengthen engagement.

Previously, as a Sales Supervisor I developed customer retention strategies that increased repeat business by 20%, implemented a loyalty program, and managed sales and vendor relationships to ensure timely service delivery.

I hold a BA in English (Second Class Upper) and an IELTS overall band score of 7.0. I seek roles where I can apply strong organizational skills, CRM experience, and remote support expertise to improve client satisfaction and operational efficiency.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

OU

Olabisi Onabanjo University

Bachelor of Arts, English

2018 - 2023

Grade: Second Class Upper Division (2:1)

Activities and societies: Debates, presentations, independent research on contemporary literature; public speaking and cultural/linguistic studies.

Bachelor of Arts in English with Second Class Upper Division; coursework and research strengthened communication, critical analysis, and public speaking skills.

Tech stack

Software and tools used professionally

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Ayodolapo Ogunduyile - Virtual Assistant - JobVerse | Himalayas