Looking for a job

Michael Stark

@michaelstark

Message

IT support professional at UFHealth Shands handling remote support and critical Epic and DonorNet data workflows.

United States

Message

At UFHealth Shands, I provide remote technical support and manage patient records and database workflows using Epic and DonorNet. I also perform quality assurance audits to verify database integrity and software compliance.

Previously, as a 911 Telecommunicator at Alachua County Sheriff's Office, I used Computer-Aided Dispatch and ticketing systems to triage incidents, document issues, and route tickets to technical response units. I'm studying Computer Information Technology at Santa Fe College, with a focus on troubleshooting, Windows and Linux systems, and computer hardware.

Experience

Work history, roles, and key accomplishments

Current

Donor Transplant Assistant

Current

UFHealth Shands

Oct 2025 - Present (1 year)

Delivers daily remote technical support and administrative data operations, managing patient software records and database workflows using Epic and DonorNet. Executes quality assurance audits to verify database integrity and maintain software compliance standards.

Epic DonorNet Quality Assurance Database Management Remote troubleshooting Client Communication

911 Telecommunicator

Alachua County Sheriff's Office

Nov 2023 - Oct 2025 (1 year 11 months)

Utilized multi-line communication software and Computer-Aided Dispatch (CAD) ticketing systems to manage real-time incident queues and log detailed issue logs under high-pressure conditions. Performed technical triage and troubleshooting, converting complex issue details into structured actionable tickets and routing them to technical response units.

Computer Aided Dispatch Ticketing Systems Incident Triage Troubleshooting Customer Service De escalation SOP Adherence

Education

Degrees, certifications, and relevant coursework

Santa Fe College

Associate of Science, Computer Information Technology

Grade: 3.1

Pursuing an Associate of Science in Computer Information Technology with a focus on system troubleshooting, Windows and Linux administrative systems, and computer hardware fundamentals. Expected graduation in May 2027.