Jack Jones

I am a motivated IT Field Technician currently pursuing a degree in Cybersecurity. With a background in criminology, I have developed a strong foundation in troubleshooting, desktop support, and system maintenance. My experience includes diagnosing hardware and software issues across multiple operating systems and applying security best practices in hands-on environments.

In my current role at Orlando Health, I provide on-site and remote technical support, troubleshoot issues related to various devices, and collaborate with senior technicians to resolve complex problems. My previous experience as an Emergency Medical Technician has honed my ability to work under pressure and manage multiple tasks effectively, ensuring that I deliver high-quality support in any situation.