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Ashantee Barnes

@ashanteebarnes

IT support specialist at Holy Family University who imaged and deployed 250+ Windows devices.

At Holy Family University Help Desk, I provided first-level support and resolved hardware, software, and network issues, closing roughly 80% without escalation.

I imaged and provisioned 250+ Windows devices, tracked hardware inventory, and installed and configured Windows on more than 40 end-user devices.

At Penn Presbyterian Medical Center, I resolved 50+ work-queue issues daily and trained colleagues on Epic Cadence, Availity, NaviNet, and PEAR Portal. I also redesigned the demographic intake charting method, improving workflow efficiency by 45%.

Experience

Work history, roles, and key accomplishments

Current

Surgical Services Associate

Current

Penn Medicine – Perelman Center

Aug 2025 - Present (1 year 2 months)

Track and audit procedural equipment for neurosurgical cases in Microsoft Excel, verifying readiness against scheduled procedure dates. Coordinate multi-step preoperative workflows across clinical teams and manage insurance authorizations and referrals.

Excel Workflow Coordination Insurance Authorization Regulatory Compliance clinical workflows

Patient Services Associate

Penn Presbyterian Medical Center

Mar 2022 - Aug 2025 (3 years 5 months)

Resolved 50+ work-queue issues daily by identifying root causes and arranging fixes with cross-functional teams. Trained colleagues on Epic Cadence, Availity, NaviNet, and PEAR Portal, and redesigned the demographic intake charting method, lifting workflow efficiency by 45%.

Epic Cadence Availity Navinet Pear Portal Root Cause Analysis Workflow Optimization HIPAA compliance End User Training

IT Support Specialist

Holy Family University

Jan 2017 - Mar 2020 (3 years 2 months)

Provided first-level technical support, diagnosing hardware, software, and network issues. Imaged and provisioned 250+ Windows devices and installed Windows on 40+ end-user devices.

hardware troubleshooting Software Troubleshooting Network Troubleshooting Windows Imaging Device Provisioning Hardware Asset Management Asset Tracking End User Training