At CPS Energy, I served as a Service Desk Analyst, troubleshooting hardware, software, application, and device issues for end users. I documented incidents and service requests and escalated complex issues to specialized IT teams.
At Baxter International Inc., I supported medical devices used in healthcare facilities, investigating issues affecting device functionality and the transmission of diagnostic and vital sign data. I also provided Tier I support and guidance on medical hardware and software.
At Evertec Inc., I provided help desk support for Windows systems and Microsoft Office applications. I also handled user account administration and remote troubleshooting.
At EC Waste LLC., I provided Tier I and Tier II support, including system reimaging, account access assistance, security software installation, backups, and file restoration. I hold a Bachelor of Business Administration in Information Systems and the CompTIA Security+ certification.
