
Jennifer Woodyard
@jenniferwoodyard
Healthcare customer support professional at Teleperformance coordinating medical equipment requests and routing diagnostic inquiries.
What I'm looking for
At Teleperformance, I support hospital staff with medical equipment orders and diagnostic-related inquiries. I gather details, document issues, and route requests to the appropriate support resources while protecting sensitive information.
I'm pursuing a bachelor's degree in Information Technology with a major in Cybersecurity at Bellevue University and seeking to move into remote IT and technical support. My background includes healthcare support, phlebotomy, and manufacturing supervision, alongside foundational knowledge of Windows, networking, and information security.
Experience
Work history, roles, and key accomplishments
Assist hospital staff with medical equipment ordering and diagnostic-related inquiries, documenting issues and routing requests to appropriate support resources. Maintain accurate records and follow procedures to protect confidential information.
Phlebotomy Intern / Lab Assistant
Lake Martin Family Medicine
Jan 2025 - Mar 2025 (2 months)
Communicated procedures to patients and assisted with specimen collection, entry, labeling, verification, processing, and transport. Maintained supplies and followed privacy, documentation, infection-control, and laboratory safety procedures.
Phlebotomist
Tiger Trax Medical Solutions
Jan 2024 - Oct 2024 (9 months)
Communicated professionally with patients and supported them throughout the specimen-collection process. Prepared, labeled, handled, and processed specimens while maintaining accurate records and following safety procedures.
Supervisor
Kia Georgia Inc.
Jun 2020 - Apr 2024 (3 years 10 months)
Supervised team members and supported daily production operations in a fast-paced manufacturing environment. Trained employees on procedures, quality standards, and safety requirements, and coordinated problem resolution.
Supervisor / Manufacturing Operations
Samlip Alabama LLC
Aug 2015 - Aug 2018 (3 years)
Supervised production employees and supported daily assembly operations. Troubleshot equipment and production issues to minimize downtime, trained employees on procedures, and operated manufacturing equipment following safety standards.
Education
Degrees, certifications, and relevant coursework
Bellevue University
Bachelor's Degree, Information Technology
Currently pursuing a Bachelor's degree in Information Technology with a major in Cybersecurity.
Trenholm State Community College
College coursework
2025 - 2026
Completed college coursework at Trenholm State Community College from 2025 to 2026.
Trenholm State Community College
Phlebotomy Training, Phlebotomy
2024 - 2024
Completed phlebotomy training in 2024.
American Heart Association
Basic Life Support (BLS) Certification, Basic Life Support
2025 - 2025
Certified in Basic Life Support (BLS) in 2025.
Dadeville High School
High School Diploma
Earned a High School Diploma from Dadeville High School.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
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