Michael Samy
@michaelsamy
Customer Success Account Manager with over five years of sales experience.
EgyptWhat I'm looking for
As a highly motivated Customer Success Account Manager, I am dedicated to leveraging my extensive experience in sales and relationship-building to drive value for my clients. Currently, I am focused on implementing win/win negotiation strategies for Docusign's strategic renewals, ensuring that our customers derive maximum value from our products. My role involves collaborating with various internal resources, including Account Executives and Product Management, to develop effective strategies for upcoming renewals and mitigate churn risks.
Previously, I served as a Customer Success Manager at VMware, where I guided multicloud customers across the EMEA and AMER regions through their cloud journey. My responsibilities included supporting SaaS services, driving problem resolution, and enhancing customer loyalty to maximize annual recurring revenue (ARR). My educational background in Mechatronics Engineering from the German University in Cairo, combined with my certifications in VMware and SAP technologies, equips me with a strong technical foundation to support my customer success initiatives.
Experience
Work history, roles, and key accomplishments
Customer Success Account Manager
Docusign
May 2024 - Present (1 year)
As a Customer Success Account Manager, I implement negotiation strategies for renewals, drive account growth, and collaborate with internal teams to mitigate churn. I conduct regular business reviews to ensure customer satisfaction and product adoption.
Customer Success Manager
VMware
Dec 2021 - May 2024 (2 years 5 months)
In my role as a Customer Success Manager at VMware, I guide customers through their cloud journey, support SaaS services, and drive customer loyalty to maximize ARR. I also resolve critical issues by aligning resources across departments.
Pre Sales Engineer
Cypod Technology
Oct 2020 - Dec 2021 (1 year 2 months)
As a Pre Sales Engineer, I gathered customer requirements, managed POCs, and facilitated the transition from sales to implementation by orienting teams to solution designs.
SAP Sales & Distribution Consultant
SAP
Nov 2019 - Oct 2020 (11 months)
I completed the SAP Youth Professional Program, gaining knowledge in SAP S/4 HANA and working as a Sales & Distribution Consultant, focusing on requirements gathering and system configuration.
Education
Degrees, certifications, and relevant coursework
GCGerman University in Cairo
Bachelor of Science, Mechatronics Engineering
2014 - 2019
Grade: 1.12 (A+) - Top 10% of Class
Studied Mechatronics Engineering, focusing on the integration of mechanical, electronic, and software engineering. Developed skills in system design and automation, preparing for a career in technology and engineering.
Availability
Location
EgyptAuthorized to work in
United StatesJob categories
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