NSNathan Spear
@nathanspear
Results-driven Customer Success Manager
United StatesWhat I'm looking for
As a seasoned Customer Success Manager, I have a proven track record of driving customer retention, product adoption, and revenue growth. With a strong background in building strong client relationships, managing the customer lifecycle, and delivering value through data-driven insights and strategic planning, I excel in fostering cross-functional collaboration, managing escalations, and identifying upsell opportunities to ensure customer satisfaction and success.
Throughout my career, I have worked with leading technology companies, including Rackspace Technology, Redapt Inc, ZoomInfo, Extensis, and Lenovo, to drive operational efficiency, agility, and innovation. My expertise spans business reviews, customer retention, relationship management, communication skills, customer success, renewal management, CRM tools, data analysis, strategic planning, cross-functional collaboration, escalation management, upselling, and customer onboarding.
I hold a Bachelor of Science in Information Systems from Portland State University and a Project Management Certificate from Cornell University. I am also certified in AWS Certified Cloud Practitioner, Certified Customer Success Manager (CCSM) Levels 1-2, CloudHealth Platform Administrator, DevOps Foundation, and Microsoft Azure Fundamentals (AZ-900).
Experience
Work history, roles, and key accomplishments
Advisory Customer Success Manager
Rackspace Technology
Jun 2022 - Sep 2023 (1 year 3 months)
Managed strategic revenue growth and customer retention for key accounts, securing significant contract renewals and enhancing service offerings. Collaborated on AWS EDP management, driving cost governance improvements and increasing professional services spend.
Customer Success Manager / Technical Account Manager
Redapt Inc
Aug 2020 - May 2022 (1 year 9 months)
Led customer success initiatives for cloud services, focusing on onboarding, churn prevention, and revenue-generating opportunities. Developed customer success plans and implemented proactive measures to reduce churn and secure renewals.
Enterprise Customer Success Manager
ZoomInfo
Jan 2020 - Apr 2020 (3 months)
Secured revenue growth through strategic renewals and expansion opportunities within enterprise accounts. Monitored customer engagement metrics to mitigate churn risks effectively.
Account Manager
Extensis
Jul 2018 - Aug 2019 (1 year 1 month)
Enhanced customer retention and expanded the sales pipeline through effective integration of digital asset management solutions and targeted outbound campaigns.
Field Sales Executive - Data Center Group
Lenovo
Mar 2016 - Jul 2017 (1 year 4 months)
Achieved significant territory growth and exceeded sales targets by building a robust pipeline and securing large enterprise deals, contributing to overall sales success.
Education
Degrees, certifications, and relevant coursework
PUPortland State University
Bachelor of Science, Information Systems
CUCornell University
Certificate, Project Management
2020 - 2020
Completed a Project Management Certificate Program, focusing on essential project management skills and methodologies to effectively manage projects and teams.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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