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Michael Ocansey

@michaelocansey1

Product Manager focused on market research and customer feedback, with logistics experience and a contribution to the Greenbox Mini-Terminal Initiative.

Ghana

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What I'm looking for

I'm seeking to bring my commercial and operational experience to a global organization as a Product Manager.

At Greenline Logistics Limited, I designed a partner-acquisition strategy that grew the active partner network by 20% within nine months. I also built key account management processes that lifted client retention by 15%.

At Greenline Logistics Limited, I redesigned the warehouse movement and inventory-flow system, increasing throughput by 25% while reducing turnaround time and operating costs. At Environmental Technologies Group, I partnered with product teams to refine offerings based on client feedback.

On the Greenbox Mini-Terminal Initiative, I contributed to the end-to-end development of Ghana's first mini storage terminal model, leading feasibility studies and vendor negotiations. I also conducted market research that identified 10+ industry trends informing strategic planning and stakeholder buy-in.

Experience

Work history, roles, and key accomplishments

Warehouse & Facilities Manager

Greenline Logistics Limited

Jan 2024 - Nov 2024 (10 months)

Redesigned the warehouse movement and inventory-flow system, increasing throughput by 25% while cutting turnaround time and operating costs. Streamlined engagement workflows for the Business Development team, raising customer satisfaction scores by 10%.

Warehouse Management Inventory Management Process Optimization Workflow Streamlining

Business & Partnership Development Manager

Greenline Logistics Limited

Jan 2024 - Nov 2024 (10 months)

Designed and executed a partner-acquisition strategy that grew the active partner network by 20% within 9 months. Built key account management processes that lifted year-on-year client retention by 15%.

Partner Acquisition Key Account Management Warehouse Management Process Optimization Customer Satisfaction

Sales Representative

Environmental Technologies Group

Feb 2023 - Dec 2023 (10 months)

Planned and delivered targeted sales campaigns that drove a 30% increase in quarterly revenue. Deepened client relationships through tailored product demonstrations, achieving a 40% improvement in repeat business within six months.

sales campaigns Customer Relationship Management Product Demonstrations Cross Functional Collaboration

Warehouse & Facilities Manager

Environmental Technologies Group

Feb 2023 - Dec 2023 (10 months)

Managed warehouse and facilities operations, ensuring efficient workflow and maintenance. Coordinated with teams to optimize storage and distribution processes.

Warehouse Management Facilities Management Operations

Executive Assistant to the Former Chief of Staff

Office of Nana Ato Dadzie

Jan 2023 - Dec 2023 (11 months)

Provided high-level administrative and coordination support to a senior government official, managing scheduling, correspondence, and stakeholder liaison. Supported preparation of briefings and coordination across government and private-sector stakeholders.

Administrative Support Scheduling Correspondence Management Stakeholder Liaison Briefing Preparation

Customer Service Representative

Axelus Oil & Gas Consults

Jul 2017 - Sep 2020 (3 years 2 months)

Resolved escalated customer issues through rigorous system testing and root-cause analysis, cutting recurring complaint volume. Prepared and analyzed daily operational reports, driving a 20% improvement in process efficiency.

Customer Service Problem Solving Root Cause Analysis Operational Reporting Process Improvement