Open to opportunities

Kwabena Mensah

@kwabenamensah

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Business operations and strategic communications specialist driving efficiency and stakeholder impact.

Ghana

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What I'm looking for

I seek roles combining operations, communications, and stakeholder management where I can improve processes, grow partnerships, and deliver measurable impact.

I am a versatile business operations and strategic communications specialist with over six years of experience across operations, customer success, stakeholder engagement, and warehouse logistics. I deliver measurable outcomes in fast-paced, multicultural environments by optimizing processes and leading diverse teams.

I have supported high-volume warehouse operations with strong inventory controls and safety compliance while reducing fulfillment times and onboarding new staff efficiently. I have also led international event coordination, secured major sponsors, and produced industry research that increased participation and sponsorship renewal.

I focus on operational excellence, strategic partnerships, and effective communication to drive growth and service quality. I seek roles where I can apply logistics, stakeholder management, and communications strengths to scale programs and improve customer outcomes.

Experience

Work history, roles, and key accomplishments

Current

Business & Event Executive

Current

Africa Most Respected CEO Awards

Jun 2024 - Present (2 years)

Built and managed 20+ corporate and government relationships, secured $300,000 in sponsorships, and led international coordination for award schemes across 25+ countries, increasing participation 40% and delivering 95% of international logistics on time.

Stakeholder Engagement Sponsorship Sales Event Coordination Strategic Communications Research Partnership Development Compliance

Customer Care Executive

ISON BPO

Jan 2023 - May 2024 (1 year 4 months)

Managed 150+ customer interactions daily with a 98% satisfaction rate; coached a team of 10 to reduce response time 20% and improve first-call resolution 25% through streamlined complaint processes and targeted training.

Customer Service Call Center Operations Coaching Call Resolution Performance Improvement CRM Training

Factory Warehouse Assistant

Tema Industrial Park Manufacturing Ltd.

Sep 2019 - Jan 2023 (3 years 4 months)

Supported daily warehouse operations processing 200+ shipments weekly and maintained 98% inventory accuracy through cycle counts and RFID tracking; optimized storage and picking to reduce fulfillment time by 25% and stock discrepancies by 30%.

Inventory Management RFID Tracking Logistics Coordination Cycle Counts Process Optimization

Marketing & Public Affairs Intern

Ghana Ports and Harbours Authority

Sep 2018 - Aug 2019 (11 months)

Conducted media analysis and stakeholder communications that contributed to a 20% improvement in public sentiment and supported event planning to strengthen community engagement.

Stakeholder Engagement event support Public Affairs External Relations Reporting

Education

Degrees, certifications, and relevant coursework

Central University

Bachelor of Arts, Communication Studies

2014 - 2018

Completed a Bachelor of Arts in Communication Studies with a specialization in Strategic Communication & Public Affairs; final project focused on effective communication strategies for customer retention.