Priscilla Mahoney

Drove growth initiatives through product adoption strategies and customer lifecycle optimisation. Collaborated with cross-functional teams to improve product performance and customer engagement.

Served as the link between operations, product and external partners, capturing partner requirements and ensuring they are addressed throughout the product lifecycle. Researched early-stage product concepts and translated operational data into insights and briefings for product and commercial decisions.

Led and supervised the document review team to ensure accuracy, compliance and timely processing. Monitored team performance, provided coaching and implemented quality assurance, keeping clear records and reporting on results.

Reviewed customer documentation for compliance with regulatory and internal standards, and worked with relevant teams to resolve discrepancies. Contributed to process improvements that enhanced turnaround time and accuracy.

Supported human resource functions and administrative operations.

Engaged in direct sales and network marketing activities.

Coordinated meetings, employee training sessions and internal development programmes. Supported managers with documentation, internal communications and day-to-day administrative operations.

Assisted with administrative tasks and operations.

Master of Business Administration degree from the University of East London.

Bachelor of Arts in Linguistics from the University of Ghana, Legon.

Certificate in Digital Marketing from Developers In Vogue, Ghana.

Intermediate French language course at Alliance Française, Accra.