Michael Neill

Handles day-to-day enquiries from buyers, sellers, landlords and tenants across phone and digital channels. Follows up with clients, coordinates appointments, and maintains clear communication throughout the process.

Ran a retail business for five years, including customer service, sales, suppliers, staff, and day-to-day operations. Answered product and order questions directly and helped customers make confident buying decisions.

Provided front-line customer service in a premium retail environment and helped clients with high-value purchases. Answered product questions, supported authentication processes, and ensured customers received accurate information.

Worked with students from different language backgrounds and learned to explain information clearly and patiently. Adapted communication to the person in front of me rather than relying on one fixed approach.

Delivered customer service to passengers from around the world in a busy, highly structured environment. Handled requests, complaints, and unexpected situations calmly while following strict procedures.

Worked with customers at retail activations and exhibitions, answering questions and demonstrating products. Built rapport quickly, explained products clearly, and supported sales in busy public-facing environments.

Completed training in hairdressing, makeup, skincare, and grooming from 2011 to 2012.

Completed National Senior Certificate (Matric) in 2010.