Open to opportunities

michael moores

@michaelmoores

Message

Customer service professional with strong communication and multitasking skills.

United States

Message

What I'm looking for

I am looking for a role that values strong communication and offers opportunities for growth.

I am a dedicated customer service professional with a strong background in communication and conflict resolution. My experience spans various roles, including my current position as a Workplace Ambassador at Compass Group, where I serve as the first point of contact for employees and contractors. I take pride in providing exceptional support and guidance, ensuring that everyone feels welcomed and informed.

Previously, I worked as a Supervisor at Goat Hill World Market, where I managed daily operations and oversaw sales associates. My ability to multitask and handle various responsibilities, such as completing purchase orders and managing store paperwork, has been crucial in delivering a seamless customer experience. Additionally, my role as a Museum Educator at the Duluth Children’s Museum allowed me to engage with guests and facilitate educational activities, further enhancing my communication skills.

Experience

Work history, roles, and key accomplishments

Current

Workplace Ambassador

Current

Compass Group at Downtown Minneapolis Wells Fargo Center

Sep 2024 - Present (9 months)

Served as the primary point of contact for employees and contractors, facilitating communication with maintenance and IT. Conducted guided tours for internal employees and visiting groups, providing support, campus directions, and general information.

Customer Service Communication Conflict Resolution CRM Systems

Supervisor

Goat Hill World Market

Sep 2023 - Sep 2024 (1 year)

Managed purchase order paperwork for vendors and business customers, ensuring accurate filing. Supervised sales associates and oversaw daily store operations, including freight shipping and receiving.

Inventory Management Sales Team Leadership Customer Service

Museum Educator

Duluth Children ’s Museum

Sep 2023 - Sep 2024 (1 year)

Assisted guests with membership applications and managed daily museum admissions. Oversaw operations in the main museum exhibit hall and facilitated special group educational activities.

Customer Service Education Event Planning Communication Public Speaking

Front Desk Associate

Holiday Inn & Suites Duluth-Downtown

Nov 2022 - Jun 2023 (7 months)

Managed guest check-ins at the hotel front desk, coordinating with other departments. Scheduled reservations and transportation for guests via in-person, phone, and email interactions.

Customer Service Communication Multitasking Microsoft Office

Education

Degrees, certifications, and relevant coursework

The College of St. Scholastica

Bachelor of Arts, History and Studio Art

Pursued a dual Bachelor of Arts degree, focusing on historical studies and artistic practices. Developed critical thinking, research, and creative skills through coursework in both disciplines.