Vanya Winston-Kendricks

Welcomed visitors, processed admissions, and facilitated a positive guest experience. Managed inventory and merchandising for the museum gift shop, ensuring product availability.

Managed a range of customer inquiries in a fast-paced call center environment, ensuring prompt resolution of issues and accurate routing of calls to appropriate departments.

Efficiently managed the physical loading, unloading, and sorting of various package sizes and weights, ensuring timely distribution.

Managed customer verification processes, ensuring the accurate distribution of show badges through diligent ID checks at a major convention.

Accurately scanned and processed a high volume of packages, ensuring proper sortation and labeling for distribution.

Managed front office operations, ensuring efficient processing of cash and credit card transactions and providing accurate vehicle repair and pricing information via telephone.

Provided personalized customer service, ensuring a welcoming environment and informing clients about available services.

Ensured high standards of cleanliness and maintenance across multiple model homes, performing detailed post-construction cleaning and regular upkeep.

Enhanced customer satisfaction by efficiently managing insurance and rental car reservations, and adeptly resolving disputes as a liaison between clients and insurance firms.

Managed a substantial number of inbound calls, ensuring customer satisfaction by efficiently processing catalog orders.