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@vanyawinstonkendrick
Seasoned customer service professional
As a seasoned customer service professional with 11 years of diverse experience, I have honed my skills in high-volume call handling, issue resolution, and maintaining customer satisfaction. My expertise in client relations and efficient problem-solving has enabled me to excel in various roles, including CSR positions at Chime Solutions and other esteemed organizations.
Throughout my career, I have demonstrated exceptional ability in managing customer inquiries, resolving issues promptly, and ensuring accurate routing of calls to appropriate departments. My proficiency in operating advanced printing equipment, processing financial transactions, and coordinating events has made me a valuable asset to any organization.
I am a dedicated and results-driven individual with a passion for delivering exceptional customer service. I am confident that my skills and experience make me an ideal candidate for a Professional CSR position, where I can leverage my expertise to drive customer satisfaction and business growth.
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Work history, roles, and key accomplishments
APEX Museum
Nov 2022 - Present (3 years)
Welcomed visitors, processed admissions, and facilitated a positive guest experience. Managed inventory and merchandising for the museum gift shop, ensuring product availability.
Home Depot
Feb 2023 - Mar 2023 (1 month)
Managed a range of customer inquiries in a fast-paced call center environment, ensuring prompt resolution of issues and accurate routing of calls to appropriate departments.
FedEx
Dec 2022 - Jan 2023 (1 month)
Efficiently managed the physical loading, unloading, and sorting of various package sizes and weights, ensuring timely distribution.
Hire Dynamics for Front Line Monitor
Jan 2018 - Jun 2020 (2 years 5 months)
Managed customer verification processes, ensuring the accurate distribution of show badges through diligent ID checks at a major convention.
Staffmark Temp Service
Nov 2015 - Jan 2017 (1 year 2 months)
Accurately scanned and processed a high volume of packages, ensuring proper sortation and labeling for distribution.
The Service Department Inc.
Jan 2010 - Nov 2015 (5 years 10 months)
Managed front office operations, ensuring efficient processing of cash and credit card transactions and providing accurate vehicle repair and pricing information via telephone.
TAPFIN (COMSYS COMPANY)
May 2006 - Aug 2009 (3 years 3 months)
Provided personalized customer service, ensuring a welcoming environment and informing clients about available services.
THE WORKS
Jan 2004 - Jan 2005 (1 year)
Ensured high standards of cleanliness and maintenance across multiple model homes, performing detailed post-construction cleaning and regular upkeep.
ALAMO RENTAL CAR
Jul 2001 - Nov 2002 (1 year 4 months)
Enhanced customer satisfaction by efficiently managing insurance and rental car reservations, and adeptly resolving disputes as a liaison between clients and insurance firms.
J.C. PENNEY
May 2000 - Nov 2000 (6 months)
Managed a substantial number of inbound calls, ensuring customer satisfaction by efficiently processing catalog orders.
Degrees, certifications, and relevant coursework
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