Kanayo Nwosu
@kanayonwosu
Skilled communicator and team leader with customer service expertise.
What I'm looking for
I am a dedicated professional with over 5 years of experience in customer service and team leadership. My role as a Guest Services Leader at Lowe’s Food has honed my ability to deliver empathetic and efficient support, ensuring that guests receive the best possible solutions to their concerns. I thrive in high-pressure situations, utilizing my excellent communication and de-escalation skills to resolve issues effectively.
In addition to my professional experience, I am actively involved in community service, where I give back by organizing food distribution for those in need. As the President of the NCCU Chapter of Durham CAN, I lead discussions on community outreach and work to understand and address the needs of our community. I am passionate about fostering a collaborative and high-performing work environment, and I am committed to continuous learning and growth in my career.
Experience
Work history, roles, and key accomplishments
Guest Services Leader
Lowe's Food
Jul 2019 - Nov 2024 (5 years 4 months)
Delivered outstanding customer service and phone support, helping resolve issues and providing clear solutions. Led front-end team operations in the absence of a department manager, ensuring smooth workflow and staff coordination.
Education
Degrees, certifications, and relevant coursework
North Carolina Central University
Bachelor of Science, Psychology
Currently pursuing a Bachelor of Science in Psychology. This program focuses on understanding human behavior, cognitive processes, and psychological principles.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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