Open to opportunities

faith deborah

@faithdeborah

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Financial services professional specializing in customer support and transaction accuracy.

Tanzania

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What I'm looking for

I’m looking for a financial services role where I can own accurate transactions, resolve customer inquiries quickly, and use my operations mindset to improve service quality in a supportive, fast-paced team.

I’m an Economics graduate with over four years of experience in financial services, customer relations, business operations, and administration. In my current role as a Financial Service Agent, I manage daily financial transactions with accurate record keeping and strong compliance with operational procedures and security standards, while providing responsive customer support for payments and transfers.

Previously, I worked as a Customer Experience Officer, resolving complaints quickly and efficiently and supporting customers through telephone and in-person inquiries. I also bring an operations-first mindset from coordinating tailoring operations—handling customer consultations, production schedules, quality control, and inventory/pricing—so I can deliver excellent service in fast-paced environments with strong analytical, communication, and organizational skills.

Experience

Work history, roles, and key accomplishments

Financial Service Agent

NBC Wakala Plus

Nov 2023 - Jun 2026 (2 years 7 months)

Provided financial transaction services and customer support, managing daily transactions with accurate records while following operational, compliance, and security procedures. Resolved customer inquiries to maintain high service quality.

Transaction Processing Customer Support Compliance Record keeping Problem Solving

Tailor & Operations Coordinator

The Seamstress Enterprises

Nov 2021 - May 2026 (4 years 6 months)

Coordinated tailoring operations, client consultations, and production schedules to ensure timely delivery of client orders. Ensured garment quality control, managed customer relations, and supported inventory management, pricing, and business administration.

Operations Coordination Consultation Production Scheduling Quality Control Client Relationship Management Inventory Management Business Administration

Customer Experience Officer

National Bank of Commerce

Sep 2020 - Oct 2022 (2 years 1 month)

Resolved customer complaints quickly and efficiently by assisting with inquiries and account issues via telephone and in person. Maintained up-to-date knowledge of banking products and services to provide timely support and improve customer satisfaction.

Customer Service Complaint Resolution Account Support Service quality Record keeping Problem Solving