Open to opportunities

ERICA BENDA

@ericabenda

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Energetic bank officer with a focus on service delivery.

Tanzania

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What I'm looking for

I am looking for a role that offers growth opportunities and values customer service.

I am an energetic and young bank officer with a strong background in coordinating branch operations to enhance service delivery. My experience at China Dasheng Bank has equipped me with the skills to manage customer accounts effectively and uphold banking compliance by staying informed about current laws and standards. I pride myself on building positive relationships with both staff and customers, ensuring a productive and supportive environment.

During my tenure at Simbanet Limited as a Sales Associate, I honed my customer service skills by greeting and assisting customers, which contributed to a positive shopping experience. I consistently met sales targets, demonstrating my ability to drive performance and contribute to overall store success. My earlier experience as a Field Trainee at CRDB Bank allowed me to develop my professional relationships and respond effectively to customer feedback, further enhancing my problem-solving skills.

Experience

Work history, roles, and key accomplishments

Current

Bank Officer

Current

China Dasheng Bank

Jun 2023 - Present (2 years 1 month)

Coordinated branch operations to improve service delivery and upheld banking compliance by remaining knowledgeable in current laws and standards. Built positive relationships with staff and customers for productive, helpful support.

Customer Acquisition Relationship Management

Sales Associate

Simbanet Limited

Jul 2022 - May 2023 (10 months)

Greeted and assisted customers, providing a positive customer service experience. Maintained a thorough understanding of products and services to answer customer inquiries effectively.

Customer Service Product Knowledge Sales Goals Sales Targets

Field Trainee

CRDB Bank

Jul 2022 - Nov 2022 (4 months)

Conducted sales visits to take strategic action on new business leads and provided professional and helpful support to new and existing clients. Responded to and summarized customer complaints and feedback.

Sales Customer Support Client Relations Business Development

Field Trainee

Institute of Finance Management

Jul 2021 - Nov 2021 (4 months)

Established and nurtured positive professional relationships within working environments. Provided outstanding customer service, boosting customer satisfaction levels.

Customer Service Problem Solving Critical Thinking Relationship Building

Education

Degrees, certifications, and relevant coursework

Tusiime Secondary School

GCSEs, Business

Completed General Certificate of Secondary Education (GCSEs) with a focus on Business studies. Gained foundational knowledge in business principles and practices.

Tusiime High School

A-Levels, ECA

Achieved A-Levels in ECA (Economics, Commerce, and Accounting). Developed advanced understanding in these subjects, preparing for higher education.

Institute of Finance Management

Bachelor Degree, Banking and Finance

Obtained a Bachelor's Degree in Banking and Finance from the Faculty of Insurance and Banking. Acquired comprehensive knowledge in banking operations, financial management, and insurance principles.