Christina Sabbas
@christinasabbas
Sales and customer service leader driving revenue and exceptional customer experiences.
What I'm looking for
I am a dynamic sales and customer service professional with progressive regional leadership experience across sales operations, customer support, and marketing activations. I have led teams to meet KPIs, implemented strategic sales initiatives, and improved customer adoption and satisfaction through targeted follow-ups and personalized service.
My background includes hands-on experience in phone, SMS, email and social media support, tele-sales, order processing, and campaign execution. I am results-oriented, adept at mentoring and training teams, and skilled at generating leads, closing sales, and optimizing service processes to drive business growth.
Experience
Work history, roles, and key accomplishments
Acting Zonal Manager
Smart EFD
Jan 2025 - Apr 2025 (3 months)
Supervised regional sales operations across Morogoro, Tabora and Dodoma, leading strategic sales initiatives that increased product adoption and improved customer satisfaction through personalized follow-ups.
Sales Regional Supervisor
Smart EFD
Nov 2024 - Apr 2025 (5 months)
Led regional sales operations, developed and executed sales strategies to drive revenue growth, mentored team members, and prepared analytical sales reports to identify improvement opportunities.
Customer Support and Sales Agent
Smart EFD
Sep 2022 - Nov 2024 (2 years 2 months)
Provided multi-channel customer support and drove sales through market activations and promotional campaigns, processing orders and maintaining accurate transaction records to improve outreach and engagement.
Customer Support Agent
Sumet Tanzania
Jan 2020 - Jan 2021 (1 year)
Processed customer orders and managed delivery tracking, conducted telesales to promote products, and assisted customers in product selection to ensure a seamless ordering experience.
Customer Service Agent
Jumia Mall
Jan 2018 - Jan 2019 (1 year)
Handled inbound and outbound customer calls, verified orders and payments, managed social media interactions, and coordinated with accounts to ensure accurate transactions and issue resolution.
Marketing Agent
Africa Capital Limited
Jan 2015 - Jan 2016 (1 year)
Acquired and retained loan customers from government and non-government institutions, assisted clients with loan documentation and clarifications to increase uptake of lending products.
Education
Degrees, certifications, and relevant coursework
Kilimanjaro Institute of Technology and Management
Certificate in Business Administration, Business Administration
2016 - 2017
Completed a Certificate in Business Administration focusing on fundamental business operations and management practices.
St. Mary’s High School
Certificate of Secondary Education, Secondary Education
2011 - 2014
Completed Certificate of Secondary Education with general secondary school curriculum preparation.
Dayspring & Nangina Girls Primary School
Primary Education, Primary Education
2003 - 2010
Completed primary education covering foundational literacy, numeracy, and basic subjects.
Availability
Location
Authorized to work in
Job categories
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