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Open to opportunities

Christina Sabbas

@christinasabbas

Sales and customer service leader driving revenue and exceptional customer experiences.

Tanzania
Message

What I'm looking for

I seek a customer-focused leadership role where I can drive sales growth, mentor teams, and improve customer experiences in a collaborative, growth-oriented company.

I am a dynamic sales and customer service professional with progressive regional leadership experience across sales operations, customer support, and marketing activations. I have led teams to meet KPIs, implemented strategic sales initiatives, and improved customer adoption and satisfaction through targeted follow-ups and personalized service.

My background includes hands-on experience in phone, SMS, email and social media support, tele-sales, order processing, and campaign execution. I am results-oriented, adept at mentoring and training teams, and skilled at generating leads, closing sales, and optimizing service processes to drive business growth.

Experience

Work history, roles, and key accomplishments

SE

Customer Support and Sales Agent

Smart EFD

Sep 2022 - Nov 2024 (2 years 2 months)

Provided multi-channel customer support and drove sales through market activations and promotional campaigns, processing orders and maintaining accurate transaction records to improve outreach and engagement.

JM

Customer Service Agent

Jumia Mall

Jan 2018 - Jan 2019 (1 year)

Handled inbound and outbound customer calls, verified orders and payments, managed social media interactions, and coordinated with accounts to ensure accurate transactions and issue resolution.

Education

Degrees, certifications, and relevant coursework

KM

Kilimanjaro Institute of Technology and Management

Certificate in Business Administration, Business Administration

2016 - 2017

Completed a Certificate in Business Administration focusing on fundamental business operations and management practices.

SS

St. Mary’s High School

Certificate of Secondary Education, Secondary Education

2011 - 2014

Completed Certificate of Secondary Education with general secondary school curriculum preparation.

DS

Dayspring & Nangina Girls Primary School

Primary Education, Primary Education

2003 - 2010

Completed primary education covering foundational literacy, numeracy, and basic subjects.

Tech stack

Software and tools used professionally

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