Looking for a job

Michael McCauley

@michaelmccauley

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Chicago-based IT & customer support professional looking to expand their horizons.

United States

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What I'm looking for

Supportive management, independence with clear objectives, structured workday.

After graduating from Northwestern University in 2016 with a BS in education & social policy (with focus on human development/psychological services), I have been involved in the tech sector for the past seven years primarily in a Mac/Apple support & hardware repair role, recently reaching almost four years with the number-one authorized Apple support business in Chicagoland. I am currently looking to expand my technical knowledge as well as explore career opportunities in the mental health sector, connecting with my undergraduate study.

Experience

Work history, roles, and key accomplishments

Current

Certified Macintosh Technician

Current

Lapin Systems, Inc.

Aug 2019 - Present (5 years 10 months)

I joined Lapin Systems as a junior technician with the most well-regarded Apple Authorized Service Provider (AASP) in Chicagoland. During my time at Lapin, the store opened two new service locations and weathered the storm of the pandemic while other similar stores were forced to close as a result of disruptions to logistics networks and customer bases.

Hardware MacOS MacOS Support Customer Service Sales

Tech Supervisor

Northwestern Bookstore

Oct 2016 - Aug 2019 (2 years 10 months)

After graduation, I transitioned from a full-time work-study maintenance position with Northwestern University to a part-time (and within a few months, full-time) position with the campus bookstore, apprenticing under the supervisor to learn the basic of Apple sales and Mac computer support, before certifying as a technician and becoming the full-time supervisor within 3 months of starting.

Sales MacOS Hardware Higher Education Customer Service