Malik Williams

As an IT Support Specialist with a focus on the Apple ecosystem, I have honed my skills in providing exceptional technical support to customers. My experience includes delivering Tier 1 and Tier 2 support, where I handle 30-50 issues daily, significantly reducing wait times by 11%. My commitment to customer service has been recognized through my selection as a mentor, where I trained over 100 new hires, achieving an impressive 89% first-time exam pass rate.

Currently pursuing my Bachelor of Science in Computer Science from the University of the People, I am also preparing for CompTIA Network+ and Security+ certifications. My technical knowledge spans basic networking, Active Directory, and endpoint protection, which I leverage to assist customers effectively. I pride myself on my empathy and professionalism, ensuring that every customer interaction is handled with care and expertise.