regina talain

I've supported Apple customers across Mac and iOS hardware, software, chat, and in-person repair environments for more than 10 years.

As a Genius at Apple Los Cerritos, I provide software and hardware technical support, complete repairs on Mac computers and iOS devices, and maintain exemplary customer service. I also mentor entry-level technicians in iOS hardware repair skills.

Previously, as a Genius Administrator, I coordinated repair pickups, organized hardware parts and support supplies, and ensured timely completion of same-day and multi-day repairs.

As an AppleCare Mac+ At Home Advisor, I supported customers remotely through chat, resolved complex issues with limited product visibility, and helped customers create and troubleshoot in-home networks and servers. I'm focused on bringing my customer-centered approach to continued growth in the technical field.