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Leo Emmanuel

@leoemmanuel

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Results-driven General Manager and Operations leader optimizing logistics, P&L, and team performance.

United States

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What I'm looking for

I seek a leadership role in operations or logistics where I can apply data-driven process improvements, develop teams, and drive profitable growth.

I am a results-driven General Manager and Operations leader with over 10 years of experience improving logistics, insurance, and retail operations. I specialize in P&L management, strategic planning, and process improvement to drive profitability and operational excellence.

Throughout my career I have managed large-scale teams (70+ personnel) and fleets, orchestrating daily logistics and ensuring punctual deliveries while enforcing DOT and safety compliance. I leverage data analytics and CRM strategies to optimize resources and refine operational processes.

I have a strong record in training and development, designing orientation and performance programs that enhance skills, compliance, and retention. My background includes leading lead-generation teams, supervising sales channels, and improving QA metrics and enrollment quality.

I thrive in roles that require cross-functional collaboration, vendor and risk management, and measurable efficiency gains. I bring a pragmatic, data-informed approach to cost control, process optimization, and people development to deliver consistent results.

Experience

Work history, roles, and key accomplishments

General Manager

Dewlush Logistics LLC

Mar 2023 - Nov 2023 (8 months)

Orchestrated daily logistics for a 39-vehicle fleet and 74+ drivers, managed P&L to maximize profitability, and used data analytics and process improvements to enhance operational efficiency and safety.

Fleet Management P&L management Data & Analytics Process Improvement Training Development

Lead Generation Supervisor

Ensurem

Mar 2022 - Nov 2022 (8 months)

Directed a team of 15–17 lead generation specialists, developed innovative lead strategies that met/exceeded targets, and implemented training and performance management processes to boost productivity.

Lead Generation Team Leadership Performance Management KPI Tracking Coaching Process Improvement

Orientation Expert / Trainer

TogetherHealth / Total Insurance Brokers

Jun 2020 - Feb 2022 (1 year 8 months)

Designed and delivered health insurance orientation and training programs that improved broker performance and policyholder satisfaction through data-driven adjustments and cross-functional collaboration.

Training Development Instructional Design Sales Enablement Data Analysis Program Design & QA Coaching

Humana Medicare Advantage Agent

TZ Insurance Solutions

Jul 2018 - Mar 2020 (1 year 8 months)

Sold over 1,000 Humana Medicare policies, maintained a 5:1 enrollment rejection ratio and 95% QA approval, and used CRM data to improve retention and process efficiency.

Customer Retention & QA CRM Regulatory Compliance Enrollment management Data Analysis Customer Service

Subject Matter Expert

Cognizant / Facebook

Oct 2014 - Dec 2017 (3 years 2 months)

Developed content moderation tools that cut response times 40% and improved policy compliance by 30% through targeted training and process optimizations for platform safety.

Content Moderation & Compliance Training Process Optimization Risk Management Project Management

Assistant Manager

FinishLine

Apr 2012 - Aug 2014 (2 years 4 months)

Implemented visual merchandising and operational improvements that increased foot traffic and sales by 5%, while mentoring staff and streamlining store workflows.

retail management Visual Merchandising Staff Development Operations Sales Growth Workflow Optimization Customer Service Training