MICHAEL KIOKO

I am a passionate customer service representative with experience in enhancing client experiences and resolving issues effectively. My journey in customer service began at CCI Global, where I honed my skills in handling inbound and outbound calls, collecting valuable feedback, and troubleshooting basic device issues. I take pride in maintaining clear and professional communication, ensuring that every customer feels valued and heard.

Currently, I am working as a Customer Experience Executive at Payless Africa, where I continue to build on my expertise in customer relations. My role involves not only assisting customers with their queries but also collecting feedback to improve our services. I am committed to making a positive impact on the company while growing professionally in the customer service field.