Michael John Aboy

I’m a customer service professional who thrives on resolving issues quickly, explaining billing and payment processes clearly, and delivering excellent service with empathy and professionalism. I’m motivated by customer satisfaction and work with a service mindset in fast-paced, commission-influenced environments.

In my current role as a Customer Service Representative at Subic Bay Metropolitan Authority / Buwelo / Exacstar (August 2021 to present), I assist customers with billing, payments, and commission-related inquiries, ensuring accuracy and timely resolution. I investigate and resolve transaction discrepancies and account concerns, and I handle concerns with attention to detail.

Previously, I managed front desk operations at Subic Bay Freeport Zone / Subic Park Hotel and Restaurant (March 2019 to March 2020), greeting visitors, answering phone calls, and supporting administration through scheduling and internal coordination, including HR and office management. I’ve also worked as a Tour Guide at Tree Top Subic (January 27 to February), assisting individuals and small or group events by gathering requirements and coordinating with clients and concerned departments to meet their needs.