Open to opportunities

Keen Flores

@keenflores

Senior fraud analyst turned lead generation specialist, delivering data-backed compliance work and high-intent B2B pipeline.

Philippines

Message

What I'm looking for

I’m looking for a role where I can drive measurable B2B pipeline through targeted outreach and booking high-intent calls, while applying my fraud/compliance mindset to improve workflows, quality, and risk-aware decision-making.

I’m a fraud and disputes professional with 10+ years of experience across customer service, risk investigation, and compliance support, and I’m now pivoting into B2B lead generation and outbound sales growth. Most recently, I generate qualified leads for local service businesses through targeted LinkedIn and email outreach, booking high-intent strategy calls while cutting client acquisition costs by 40–70% versus traditional PPC.

Previously, I led investigations into complex financial fraud schemes and suspicious transaction patterns, producing detailed assessment reports and improving dispute resolution workflows. I’ve analyzed high-volume dispute data, collaborated with Legal, Risk, and Operations teams to develop fraud prevention strategies, and strengthened internal controls. For KYC onboarding, I used Sumsub and Jumio to identify discrepancies and mitigate potential fraud; earlier roles also included building and enhancing transaction monitoring capabilities and documenting cases using case management systems.

Experience

Work history, roles, and key accomplishments

Current

Lead Generation Specialist

Current

Flowcraft Media LLC

Jan 2026 - Present (4 months)

Generated qualified leads for local service businesses through targeted LinkedIn and email outreach, cutting client acquisition costs by 40–70% versus traditional PPC while consistently booking high-intent strategy calls.

Lead Generation Lead Qualification B2B Sales Outbound Prospecting Strategy Call Booking CRM

Disputes/KYC Associate

Echobase Global

Dec 2023 - Oct 2025 (1 year 10 months)

Led investigations into complex financial fraud schemes and suspicious transaction patterns, producing detailed assessment reports and coordinating with internal teams to resolve compliance issues. Used Sumsub and Jumio for identity verification to identify discrepancies and mitigate potential fraud during KYC onboarding.

Fraud Investigation Dispute Resolution KYC Identity Verification Case Management Risk Assessment Sumsub Jumio

Senior Fraud Analyst

Shopee Philippines

Nov 2021 - Dec 2023 (2 years 1 month)

Improved transaction monitoring and fraud detection capabilities by analyzing suspicious activity and potential regulatory violations. Partnered with cross-functional teams to design and implement fraud prevention strategies.

Transaction Monitoring Fraud Detection Data Analysis Risk Assessment Fraud Prevention Cross Functional Collaboration & Compliance SQL

Fraud Specialist

Sitel Philippines

Apr 2019 - Jul 2021 (2 years 3 months)

Documented detected fraud in case management systems to support investigations and audits, investigating flagged transactions using risk assessment protocols. Strengthened internal safeguards through structured review and escalation workflows.

Case Management Fraud Investigation Risk Assessment Audit Support CRM

Customer Experience Representative

TeleTech

Jul 2018 - Mar 2019 (8 months)

Delivered customer and merchant support across phone, email, and chat, resolving delivery issues and quality concerns. Provided solution-oriented assistance to improve customer satisfaction and case resolution.

Customer Experience Management Customer Support Data Entry Communication Skills CRM

Customer Service Representative

Sitel Philippines

Dec 2017 - Mar 2018 (3 months)

Handled product inquiries and provided solution-oriented customer care. Supported customers with responsive service through established support processes.

Customer Service Case Management Customer Care Communication Skills Data Entry

Customer Service Representative

Telus International Philippines

Oct 2013 - Nov 2017 (4 years 1 month)

Provided empathetic, high-quality multi-channel support via inbound/outbound calls and live chat. Resolved customer concerns and maintained service quality across support interactions.

Customer Support Live Chat Support Inbound Calls Outbound Calling Customer Care Communication Skills Customer Experience Management

Back Office Specialist

Aegis People Support

Aug 2012 - Sep 2013 (1 year 1 month)

Verified billing and metering details accurately and supported billing inquiries. Ensured data integrity while handling back-office customer support tasks.

Billing Verification Data Entry MS Tools SAP