Devi Variacion

Managed large-scale product and operational data verification to guarantee zero-defect deployment across enterprise client networks. Coordinated multi-region onboarding projects across APAC, ensuring alignment between internal operations and external suppliers.

Delivered high-touch support across voice, email, chat, SMS, and social media, maintaining top-tier customer satisfaction and resolution SLAs. Accurately recorded and categorized client interactions and operational logs within enterprise CRM software.

Executed end-to-end recruitment workflows including candidate sourcing, pre-screening interviews, skills assessment, and offer negotiations. Managed dispatch logistics, technician scheduling, and real-time operational tracking logs for high-volume repair requests.

Investigated high-priority fraud, identity theft, and forgery cases for international financial institutional accounts. Monitored account activities to mitigate loss and maintained thorough, audit-ready compliance documentation.

Managed complex travel itineraries, high-value bookings, and urgent customer schedule disruptions.

Handled shared-services operations including billing, collections, and account management.

De-escalated critical client complaints and implemented targeted customer retention strategies.

Supervised daily team performance, conducted agent coaching, and managed SLA compliance.

Handled inbound consultative sales, client assessments, and account upgrades.

Completed a short course diploma in technical vocational studies.