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Eliazar Cristinor

@eliazarcristinor

Banking operations specialist at Capital One Philippines resolving fraud concerns and complex account issues.

At Capital One Philippines, I manage fraud concerns and resolve complex account issues while investigating transaction discrepancies and safeguarding sensitive financial information. I also contribute to streamlining back-office banking procedures.

At Teletech, supporting Revolut, I handled customer questions about financial products and escalated inquiries. I also served as a Subject Matter Expert and coached newly hired agents during training and nesting.

Experience

Work history, roles, and key accomplishments

Senior Operations Representative

Capital One Philippines

Mar 2025 - Oct 2026 (1 year 7 months)

Managed fraud concerns and resolved complex account-related customer issues in compliance with retail banking standards. Investigated account and transaction discrepancies while safeguarding sensitive financial information to minimize operational risk.

Fraud Management Discrepancy Investigation Risk Mitigation Account Resolution Back Office Process Improvement

Customer Service Associate

Teletech

Apr 2021 - Feb 2025 (3 years 10 months)

Delivered responsive, high-quality chat support to customers regarding financial product availability, account features, and services. Handled escalated customer inquiries requiring managerial-level intervention and served as a Subject Matter Expert (SME) and coach.

Escalation Handling Subject Matter Expertise Agent Coaching Chat Communication