Open to opportunities

Carolina Echevarria Torres

@carolinaechevarriato

Message

Bilingual Remote Care Support Specialist with 6+ years of experience.

Puerto Rico

Message

What I'm looking for

I am looking for a role that values compassionate care and offers opportunities for professional growth in healthcare.

I am a dedicated Bilingual Remote Care Support Specialist with over six years of experience in healthcare outreach, case management, and member support services. My expertise lies in delivering compassionate care to diverse populations while utilizing CRM platforms and digital health systems to enhance patient-centered communication. I am fluent in both English and Spanish, which allows me to effectively bridge communication gaps and ensure that all individuals receive the support they need.

Throughout my career, I have successfully supervised remote teams, particularly during the COVID-19 pandemic, where I managed high volumes of cases and provided essential education and guidance. My ability to balance service excellence with operational efficiency has been a key factor in my success. I am committed to advancing access, accuracy, and trust within care delivery systems, ensuring that every member receives the highest quality of support.

Experience

Work history, roles, and key accomplishments

Case Investigator

Department of Health of Puerto Rico

Jun 2023 - Mar 2025 (1 year 9 months)

Managed high volumes of remote cases, ensuring accurate digital records and providing compassionate guidance on COVID-19 education. Utilized CRM-like systems such as Epi Info, SARA Alert, and NBS for real-time case management, and led educational workshops with community outreach.

Public Health Education CRM Systems Epi Info SARA Alert Community Outreach

Contact Tracer Team Lead

CDC Foundation

Nov 2021 - May 2023 (1 year 6 months)

Supervised a remote team of contact tracers, ensuring accurate and empathetic member outreach while securely processing sensitive information using digital tools. Trained and mentored new hires on procedures and documentation, guiding individuals through healthcare navigation and quarantine protocols.

Team Leadership Contact Tracing Data Security Epi Info SARA Alert Bio Portal Microsoft Office Suite Mentoring

Contact Tracer

CDC Foundation

Jul 2020 - Nov 2021 (1 year 4 months)

Conducted phone interviews with individuals exposed to COVID-19, assessing risk and providing guidance. Performed contact tracing and data collection using tools like Epi Info, SARA Alert, and Bio Portal. Assisted in staff training and performance monitoring to ensure protocol adherence.

Contact Tracing Data Collection Risk Assessment Epi Info SARA Alert Bio Portal Interviewing Staff Training

Bilingual Research Center Assistant Supervisor

Kent State University

Jan 2019 - Dec 2019 (11 months)

Led recruitment efforts for new team members and managed interviewer teams conducting CDC public health surveys, providing comprehensive training and oversight. Collaborated with project managers to enhance response rates through strategic communication and monitored call quality to maintain data integrity.

Recruitment Data Integrity Strategic Communications Collaboration

Education

Degrees, certifications, and relevant coursework

Kent State University

Bachelor's Degree (Coursework Completed), International Relations, Conflict Management & Global Communication

Completed coursework towards a bachelor's degree focusing on International Relations, Conflict Management, and Global Communication. Gained foundational knowledge in global affairs and effective communication strategies.

Kent State University

Certificate, Mediation

Obtained a Certificate in Mediation, developing skills in conflict resolution and negotiation techniques. This certification enhanced abilities in facilitating peaceful agreements and understanding dispute dynamics.