Open to opportunities

Cindy Galeas

@cindygaleas

Message

Director of Operations driving process improvement and scalable systems delivery.

Honduras

Message

What I'm looking for

I’m available for fully remote roles with US, European, and global companies where I can lead cross-border teams, improve operations, and deliver systems implementations (ERP/CRM) with strong vendor and stakeholder management.

I’m a results-driven Director of Operations with 15+ years of international experience leading cross-functional, multicultural teams across telecommunications, technology, and distribution. I specialize in process improvement and systems implementation, including Zoho, Odoo, SAP, and Intuit QuickBooks, and I support cross-border operations across the Americas.

I currently lead end-to-end operations for distribution and logistics across the Americas, including vendor management, client communications, and cross-border operational processes. Previously, I managed multiple Odoo ERP implementations, built PMO documentation and status reporting, and implemented Zoho CRM across 5 departments—improving response times and reducing manual processing.

Experience

Work history, roles, and key accomplishments

Current

Director of Operations

Current

American Distribution Company

Dec 2023 - Present (2 years 7 months)

Leads a cross-functional team managing end-to-end operations across distribution and logistics in the Americas. Reduced shipping costs by 25% and implemented Intuit QuickBooks to automate sales quotes and invoices.

Operations Management Process Improvement Vendor Management Quickbooks Method CRM Shipping Cost Reduction Route Optimization Client Communication

Project Management Officer

CESPlus

Jun 2022 - Dec 2023 (1 year 6 months)

Managed 7+ simultaneous Odoo ERP implementation projects across the Americas. Served as primary client-facing point of contact and maintained PMO documentation, project plans, and status reporting.

Project Management ERP Implementation PM Documentation Status Reporting Requirements Gathering Go Live Delivery Escalation Management

Implementation Project Manager

CESPlus

Mar 2022 - Jul 2022 (4 months)

Coordinated system implementation projects across multiple time zones with technical teams and client stakeholders. Analyzed user and business requirements to define project scope and deliverables.

System Implementation Project Coordination Client Stakeholder Management Requirements Analysis Project Scoping

Operations Manager

Atmofizer Technologies Inc.

Dec 2020 - Feb 2022 (1 year 2 months)

Managed day-to-day operations for a technology company with a team of 15–20 and coordinated cross-departmental workflows. Led regulatory certification processes to ensure industry compliance across US and international markets.

Operations Management Regulatory Compliance Certification Processes

Sales Ops & Business Process Manager

CESPlus

Jun 2017 - Apr 2021 (3 years 10 months)

Implemented Zoho CRM across 5 departments and 65 users to improve customer service response time and reduce manual processing. Designed and documented operational procedures and led cross-functional sessions to standardize workflows.

Zoho CRM Business Process Modeling Process documentation Root Cause Analysis

Support on Site Engineer

Tecnotree Corporation

Sep 2013 - Aug 2014 (11 months)

Coordinated prepaid system implementations and updates for a major wireless provider in Central America. Managed client relationships and coordinated team efforts across the Americas.

Telecom Systems Updates Client Relationship Management Cross Americas Coordination

Coordinator of New Deployments

Cable Color Honduras

Nov 2012 - Aug 2013 (9 months)

Managed new deployment releases and equipment configuration for analog and digital signal systems. Performed NOC optimization and database center analysis projects.

Deployment NOC Database Center Analysis

Wireless Engineer

Huawei

Mar 2012 - Oct 2012 (7 months)

Supervised GSM project implementation, including BTS and BSC installation and commissioning. Coordinated GSM deployment activities as part of the project execution.

GSM Project Implementation BTS Installation Commissioning