Open to opportunities

Elena Fortin

@elenafortin

I lead multi-site operations, optimize workflows, and improve performance through KPI reporting and cross-functional execution.

Honduras

Message

What I'm looking for

I'm looking to lead operational strategy, optimize large-scale workflows, and improve business performance in fast-paced, cross-functional environments, with opportunities to grow in e-commerce operations and digital ecosystems.

I've led high-volume and multi-site operations at RESULTS CX and STARTEK, improving workflow execution, reporting accuracy, and operational consistency. I use KPI tracking, trend analysis, and reporting systems to support strategic decisions and business performance.

Across customer operations environments, I've coordinated workforce planning, cross-functional teams, and stakeholders while driving continuous process improvement. My background includes financial planning, budget control, risk management, and a growing focus on e-commerce operations and digital ecosystems.

Experience

Work history, roles, and key accomplishments

Senior Operations & Business Operations Manager

Results CX

Jan 2022 - Jan 2025 (3 years)

Led high-volume operational environments focused on performance optimization and reporting accuracy. Oversaw KPI tracking, reporting systems, and trend analysis to support strategic decisions.