Michael Fabian

With a diverse background spanning IT support, culinary management, and quality assurance testing, I bring a unique blend of technical and leadership skills to any role. Currently serving as a Field Service Technician for NYCHA, I have successfully provided IT support across over 100 locations, achieving a 95% resolution rate for reported issues. My commitment to enhancing user experience has led to a 75% increase in user satisfaction through effective training sessions.

Previously, as a Team Leader at H&R Block, I managed multiple tax offices, implementing strategic planning that resulted in a 15% increase in seasonal revenue. My culinary experience as a Head Chef and Consultant allowed me to revamp operations in struggling restaurants, achieving a 15% profit margin increase. My ability to communicate effectively and lead teams has been a cornerstone of my career, ensuring high-quality service delivery and operational efficiency.