Michael Fabian
@michaelfabian
Versatile technician with expertise in IT support and management.
United StatesWhat I'm looking for
With a diverse background spanning IT support, culinary management, and quality assurance testing, I bring a unique blend of technical and leadership skills to any role. Currently serving as a Field Service Technician for NYCHA, I have successfully provided IT support across over 100 locations, achieving a 95% resolution rate for reported issues. My commitment to enhancing user experience has led to a 75% increase in user satisfaction through effective training sessions.
Previously, as a Team Leader at H&R Block, I managed multiple tax offices, implementing strategic planning that resulted in a 15% increase in seasonal revenue. My culinary experience as a Head Chef and Consultant allowed me to revamp operations in struggling restaurants, achieving a 15% profit margin increase. My ability to communicate effectively and lead teams has been a cornerstone of my career, ensuring high-quality service delivery and operational efficiency.
Experience
Work history, roles, and key accomplishments
Field Service Technician
NYCHA
Jul 2023 - Present (2 years 11 months)
Provided IT support and technical troubleshooting across over 100 NYCHA locations, achieving a 95% resolution rate. Conducted IT training sessions, resulting in a 75% increase in user satisfaction.
QA Tester
Various Studios
Jan 2019 - Present (7 years 5 months)
Performed testing on multiple video game titles, identifying an average of 50 bugs per game. Communicated effectively with development teams to enhance game quality.
Head Chef
Various Restaurants
Jun 2014 - Jul 2022 (8 years 1 month)
Revamped kitchen operations at struggling locations, resulting in a 15% profit margin increase. Developed staff training programs that reduced food waste by 20%.
Team Leader
H&R Block
Jan 2015 - Apr 2021 (6 years 3 months)
Managed multiple tax office locations, leading to a 15% increase in seasonal revenue. Implemented training programs that improved client satisfaction ratings by 20%.
Computer Builder
PapaBear Builds
Jan 2020 - Feb 2021 (1 year 1 month)
Operated a home business building computers for remote office workers during the COVID-19 quarantine, providing tailored solutions for clients.
Education
Degrees, certifications, and relevant coursework
Michael hasn't added their education
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Availability
Location
United StatesAuthorized to work in
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