Jeffrey Hatton

As an IT Service Technician with extensive experience in troubleshooting and customer support, I pride myself on my ability to engage with clients and resolve technical issues efficiently. My journey began in 2013, and since then, I have honed my skills in various environments, including service desk roles and hands-on technical support.

At Valeo Networks, I currently serve as a Service Desk Technician II, where I manage service tickets and support calls for over 50 companies, including non-profits and government organizations. My role involves deploying workstations, conducting software upgrades, and writing detailed standard operating procedures to enhance our service delivery. I am adept at working with a range of devices and systems, including Windows, Android, iOS, and MacOS, ensuring that I stay updated with the latest technology trends.

Previously, I worked at Hatton Concrete Products, where I combined my IT skills with project management, engaging with customers and subcontractors to ensure timely project completion. My experience as a Game Tester further developed my analytical skills, allowing me to provide comprehensive bug reports and collaborate effectively with team members. I am motivated to continue advancing my knowledge and skills in the IT field.