Open to opportunities

Daniel Reed

@danielreed

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Experienced IT Technician specializing in support and infrastructure upgrades.

United States

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What I'm looking for

I am looking for a role that values innovation, offers growth opportunities, and fosters a collaborative environment.

As a dedicated Lead IT Technician with over five years of experience, I have honed my skills in providing exceptional IT support and enhancing operational efficiency for both residential and commercial clients. My journey began with a focus on on-site installation and diagnosis of IT equipment, where I successfully upgraded existing infrastructures to improve performance and security compliance. I take pride in my ability to integrate Smart Home devices seamlessly into wired and wireless networks, ensuring a smooth user experience.

In my recent role as an Independent IT Consultant, I have further developed my expertise in Help Desk Support, managing ticket requests efficiently and resolving complex issues while maintaining a high standard of service. My previous experience as a Kitchen Manager has equipped me with strong problem-solving and communication skills, which I leverage to enhance customer satisfaction and operational productivity in every role I undertake.

Experience

Work history, roles, and key accomplishments

Current

Independent IT Consultant

Current

DRNC LLC

Jan 2020 - Present (5 years 6 months)

Provided on-site installation and diagnosis of IT equipment for residential and commercial clients, enhancing operational efficiency. Installed and configured Smart Home devices, ensuring seamless integration within wired and wireless networks.

Help Desk Support Active Directory Smart Home

Level 1 Help Desk Support Agent

Swift Office Solutions

May 2023 - Mar 2025 (1 year 10 months)

Provided exceptional support to customers and on-site employees, resolving account, VPN, software, and hardware issues. Managed ticket requests efficiently, ensuring timely responses and resolutions.

Help Desk Support VPN Ticketing Customer Service

Kitchen Manager

Village Inn Chicken

Jun 2012 - Aug 2023 (11 years 2 months)

Managed daily kitchen operations, ensuring food safety and quality standards were met. Prepared and organized raw food products for efficient service throughout the day.

Kitchen Management Food Safety Quality Control Inventory Management Customer Service Team Leadership

Lead Machine Operator

Hycom Inc

Mar 2018 - Mar 2020 (2 years)

Operated CNC machinery with a focus on safety and efficiency, ensuring high-quality production standards. Trained and led teams in the department, enhancing operational productivity and skill development.

Team Leadership Production Management Quality Control

Lead IT Field Technician

Interspace Technologies Inc.

Aug 2015 - Mar 2017 (1 year 7 months)

Led the installation and diagnosis of coaxial cable equipment for residential and commercial clients, enhancing connectivity. Implemented Smart Home devices, ensuring seamless integration within wired and wireless networks, improving user experience.

Coaxial Cables Smart Home Integration Customer Satisfaction Technical Support

Education

Degrees, certifications, and relevant coursework

The University of Akron

Bachelor's degree, Computer/Information Technology Administration and Management

Studied Computer/Information Technology Administration and Management. Focused on the administration and management aspects of computer and information technology.