Drew Martorelli

On-site technical support, installation, and repairs at highly secure facilities.

Audited physical network infrastructure across multi-borough hospital systems, maintained a centralized audit database ensuring inventory accuracy, and identified vulnerabilities with recommended remediation strategies.

Oversaw remote and on-site management of enterprise client IT assets, led end-to-end systems deployments and configurations, and proactively resolved critical incidents to maintain service continuity.

Conducted network audits across multiple hospital sites, documented findings to ensure compliance, and curated inventory records and media for routers, switches, and cabling assets.

Trained and supervised new hires in managed-service operations, migrated users to refreshed hardware with custom software, and performed data erasure and hardware recycling workflows.

Delivered technical support for a remote corporate user base, managed corporate e-mail migrations across Windows, macOS, iOS and Android, and resolved complex issues via remote-terminal tools.

Decommissioned failed servers and workstations from data centers, retrieved hard drives for secure destruction, and maintained detailed asset inventories for disposal or recycling.

Supported faculty and students during a campus-wide multi-factor authentication migration, providing technical support and ensuring successful adoption.

Completed a Bachelor of Arts in Film/Communications with coursework in media production and communications theory.

Attained a High School Diploma with general secondary education completed in 2003.