Open to opportunities

Daniel Moncada

@danielmoncada

Message

Customer-focused IT professional skilled in technical troubleshooting.

United States

Message

What I'm looking for

I am looking for a role that values proactive problem-solving and offers opportunities for growth in IT and cybersecurity.

As an IT professional with a strong focus on customer service, I have successfully managed a client-centric business, Hydro Flow Service, where I scaled operations to over 120 customers while maintaining a 98% satisfaction rating. My experience includes managing payment processing, scheduling, and equipment maintenance, which has honed my ability to deliver exceptional service and optimize workflows.

In my previous role as an IT Technician at Programming Methods, I resolved over 30 hardware and software tickets weekly, significantly reducing system downtime by 25%. My proactive approach to problem-solving and my dedication to maintaining security configurations for numerous endpoints demonstrate my commitment to excellence in technical support. I am passionate about payment security and eager to contribute to innovative solutions in the IT sector.

Experience

Work history, roles, and key accomplishments

Current

Owner / Operator

Current

Hydro Flow Service

Aug 2023 - Present (2 years)

Scaled a client-focused service business to over 120 customers, achieving a 4.9-star rating on Google Business. Managed payment processing, scheduling, and equipment maintenance for more than 8 daily jobs.

CRM Management Payment Processing Scheduling Equipment Maintenance

IT Technician

Programming Methods

Sep 2023 - Present (1 year 11 months)

Resolved over 30 weekly hardware and software tickets for business clients, reducing system downtime by 25% through streamlined troubleshooting workflows. Managed security configurations for more than 50 endpoints using Microsoft Intune.

Microsoft Intune

Crew Member

Chipotle Mexican Grill

Feb 2023 - Present (2 years 6 months)

Trained 3 new hires in POS systems and compliance protocols, maintaining a 100% food safety inspection score across 35+ shifts. Processed over 50 daily transactions with 99% order accuracy.

Food Safety Order Accuracy Training

Education

Degrees, certifications, and relevant coursework

Indian River State College

B.S. Information Technology & Cybersecurity, Information Technology & Cybersecurity

2023 -

Currently pursuing a Bachelor of Science in Information Technology & Cybersecurity, focusing on payment system security and network infrastructure. Gaining proficiency in Python programming.

Indian River State College

A.A. Computer Science, Computer Science

2022 - 2024

Completed an Associate of Arts in Computer Science, building a foundational understanding of computing principles. This degree was completed in May 2024.