Michael Crawford
@michaelcrawford1
Experienced travel industry professional specializing in customer service, client engagement, and support.
United StatesWhat I'm looking for
I am a dynamic travel industry professional with over 40 years of experience delivering exceptional customer service, concierge, and end-user support. I have a strong track record of improving member engagement, increasing benefit utilization and product adoption, and reducing issue resolution times through innovative problem-solving and relationship-building.
Throughout my career I have managed high-value client relationships, supported enterprise travel platforms, and driven measurable improvements in satisfaction, retention, and operational efficiency. I bring deep GDS and travel technology knowledge, a consultative support approach, and a commitment to continuous improvement and excellent client outcomes.
Experience
Work history, roles, and key accomplishments
Centurion Relationship Manager
Orchestrate comprehensive travel, concierge, and card services for Centurion members, driving a 20% increase in member engagement and improving satisfaction to 95% while boosting retention and product adoption.
Executive Account Client Support Analyst
Concur Technologies
Jan 2001 - Dec 2014 (13 years 11 months)
Resolved international travel and expense support issues for Concur Cliqbook, achieving a 98% resolution rate and improving first-call resolution to 90% while reducing response times and follow-up inquiries.
Education
Degrees, certifications, and relevant coursework
Michael hasn't added their education
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Availability
Location
United StatesAuthorized to work in
Job categories
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