Open to opportunities

Pierre Bien-Aime

@pierrebienaime

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Experienced Analytical Client Services Specialist driving customer success.

United States

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What I'm looking for

I am looking for a role that values customer-centric approaches and offers opportunities for growth.

I am an experienced and client-centric expert with a proven track record in delivering exceptional client services and technical support. My journey in the field has equipped me with the skills to provide tailored assistance, resolve complex challenges, and enhance overall customer satisfaction. Currently, I am seeking a dynamic Client Services role where I can leverage my analytical skills and customer advocacy to drive strategic excellence.

Throughout my career, I have successfully managed diverse portfolios, ensuring client success and satisfaction. At PowerChord Inc., I handled over 20 core clients, delivering comprehensive technical support and collaborating cross-functionally to enhance customer experiences. My role at RPI Print further honed my ability to communicate effectively and advocate for customers, contributing to product and process improvements. I am passionate about fostering strong client relationships and utilizing insights to drive continuous improvement in service delivery.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

RPI Print

Jan 2024 - Present (1 year 4 months)

Deliver exceptional support to internal teams and customers, advocating for customer needs and collaborating with production teams to enhance the customer experience. Utilize analytical skills to identify trends and maintain communication with the Account Management Team.

Customer Support Communication Analytical Skills Team Collaboration Problem Solving CRM Software Process Improvement Quality Assurance Training

Customer Success Analyst

PowerChord Inc.

May 2022 - May 2023 (1 year)

Managed a diverse portfolio of clients, delivering technical support and resolving inquiries through various channels. Collaborated cross-functionally to enhance customer experiences and contributed to product support process improvements.

Technical Support Customer Relationship Management Troubleshooting Cross Functional Collaboration Ticketing Systems Communication

Client Services Associate

Global Association of Risk Professionals (GARP)

Feb 2018 - Jan 2020 (1 year 11 months)

Streamlined internal processes using Salesforce, developed reports, and cultivated global client relationships. Served as a liaison between departments to ensure comprehensive client service and managed logistics for global exam venues.

Salesforce Client Relationship Management Process Improvement Training Documentation Communication Logistics Reporting

Assistant Vice President

IHSMarkit North America

Oct 2015 - Mar 2018 (2 years 5 months)

Functioned as a business analyst and assistant product development lead, nurturing client relationships and collaborating with engineering teams to implement enhancements. Drove new business opportunities through strategic initiatives.

Business Analysis Product Development Client Relationship Management User Engagement Training Communication

Account Manager

Standard & Poor's / Capital IQ

Apr 2007 - Oct 2015 (8 years 6 months)

Maintained and grew key entitlement accounts, evaluated information to advise clients, and developed new reviews and protocols. Provided training on various products and coordinated with contacts to ensure client coverage.

Account Management Training Communication Problem Solving Relationship Management