Open to opportunities

nancy lagerson

@nancylagerson

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Analytical travel administrator with expertise in corporate travel management.

United States

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What I'm looking for

I am looking for a role that values customer service excellence and offers opportunities for professional growth in travel management.

I am an analytical and detail-oriented travel administrator with extensive experience in booking airline, accommodation, and transportation reservations. My customer-centric approach allows me to engage clients effectively, assessing their unique needs and advising on the best travel options. I have a proven track record of negotiating favorable rates with vendors and resolving travel-related issues, which has significantly contributed to revenue generation for my employers.

Throughout my career, I have developed and implemented corporate travel policies that promote safe travel while maximizing market share. My leadership style is results-driven, and I take pride in coaching and developing junior travel professionals. I possess excellent communication and interpersonal skills, which enable me to forge long-lasting relationships with both internal and external stakeholders.

Experience

Work history, roles, and key accomplishments

Travel Administrator

Deployed Resources, LLC.

Sep 2022 - May 2025 (2 years 8 months)

Responsible for establishing, streamlining, and improving overall travel operations to support company-wide travel efficiency and compliance. Served as the company administrator for Concur Travel, developing standard operating procedures (SOPs) for self-bookers and the in-house travel team, including CONUS/OCONUS guidelines.

Concur Expense Reporting Microsoft Office Suite Sabre Center Card Expense Project Management

Senior Corporate Travel Advisor

Flight Centre Travel Group

Aug 2021 - Aug 2022 (1 year)

Dedicated Corporate Travel Advisor to a Fortune 500 company, providing exceptional customer service and managing a high volume of complex travel arrangements, both CONUS and OCONUS. Achieved national recognition as the company's top producer.

Customer Service Complex Travel Arrangements CONUS OCONUS Travel Travel Management Corporate Travel Sabre Negotiation Problem Solving Communication

Senior Corporate Travel Advisor

Corporate Travel Management

Jan 2008 - Feb 2021 (13 years 1 month)

Provided strategic travel service to multiple high-profile companies based on their preferences and budget requirements. Supported team members in the management of daily activities for delivering superior customer experience.

Strategic Travel Service Customer Experience Emergency Travel Team Leadership Sabre Negotiation Problem Solving Communication

Education

Degrees, certifications, and relevant coursework

The Boyd School

Travel Certificate, Travel

Completed a comprehensive program focused on travel industry fundamentals. Gained expertise in booking airline, accommodation, and transportation reservations.