Gilda Polamalu

I’m a high-impact customer service professional with 12+ years supporting VIP clients and resolving complex issues across travel, financial services, and operations. I’m known for calm communication, rapid problem-solving, and building trust with high-value customers through proactive, tailored service.

Most recently, I’ve served as an Associate Relationship Manager / Lead Counselor for VIP Centurion (Black Card) Members, managing travel and lifestyle needs with discretion and urgency while coordinating across internal teams to meet strict service expectations. Earlier roles include Senior Travel Agent support for loyalty travel rewards—using Galileo, Amadeus, and Travelport to handle exchanges, cancellations, refunds, and reward point restorations—plus leadership experience as an Overnight Support Manager managing and training teams of 10–100+ associates and improving operational completion. I bring strong remote communication, CRM/ticketing discipline, and a steady approach to de-escalation, scheduling, and logistics.